Fix Auto West Covina

My Experience - 5.0/5.0 -

Raúl and his team did a awesome job to my car excellent in calling me with updates raul is amazing 👏🏻

My Experience - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good customer service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very good job, car looks good as new

Likely to Recommend - 5.0/5.0 -

Definitely would recommend my family here

Repair Quality - 5.0/5.0 -

I was updated on my car every step of the way and received it when it was promised. The repair looks as good as new, you can’t even tell it was in a car accident.

Customer Service - 5.0/5.0 -

Very helpful and honest.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I would never recommend this shot because they don't answer the phone. I don't want to make other people frustrated like I was.

Repair Quality - 2.0/5.0 -

Number one problem is I can't get through to anybody. It took me 4 days calling to get through to somebody to schedule an appointment. There's no answering service. There's no one answering the phones most of the time. If I call in the late afternoon I can get somebody to answer the phone, but if I call from 8:00 a.m. until the afternoon nobody answers. It's aggravating and frustrating. This is the only reason that would keep me from coming back to this location. You guys need an answering service or answering machine or something. I call and it rings and rings so much that it finally just hangs up on me. It's annoying AF! Secondly, I told them that my trunk is squeaking and creaking and it's not lined up correctly and when you guys returned it I thought it was okay cuz my husband looked at it but he didn't really know what was the issue because he wasn't in the accident. And upon driving I noticed it's still squeaking and creaking and then I go and look at it and it's not lined up. It's exactly the way it was before the accident. So I feel like nothing was actually done to my trunk. They were supposed to have the car ready on Wednesday but I guess the paint was wet when they took it to wash and ruined it and so they had to redo it the next day which caused me to miss another day of work. I'm also having to bring it back to have them adjust the trunk. Which is going to cause me more days of work that I'm missing. This is frustrating and aggravating. I have used Fix Auto at least four other times in the past but I used them Montclair location before and I never had an issue. This time I have issues. You asked so I told you how I feel. I don't even know if I'm going to be able to get a rental car bringing it in again because I already turned the rental car in when I picked this up. So I might be in a dilemma where I don't have a car while it's being repaired again. Very frustrated this time. I will say the people working there when you're there with them. They're kind and considerate. But when you're not there they don't answer the phone. So that is poor customer service. So in person, great customer service but on the phone no customer service.

Customer Service - 2.0/5.0 -

Again, the only reason it's bad customer service is because they don't ever answer the phone. I have called probably 20 times and only got answered three times. If they would answer the phone. I'm sure that they would have great customer service skills because in person they seem awesome. I did bring it up to them that I couldn't get a hold of them and it took me 4 days to call and make an appointment and they apologize for that and said that sometimes there's nobody at the desk. Well, the solution is that to make sure there's always somebody to answer the phone that's the solution. It's not that hard.

Returned Clean

My Experience - 0.0/5.0 -

Whoever is running the West Covina location did a horrible job. There was overspray on my windows, my passenger door has to be slammed really hard or it won’t close ( this door was worked on) and my car hasn’t been driving the same since I got it back and I have to get it looked at. On top of all that the job took 25 days to complete for something that should’ve took 10 days and the communication during the wait wasn’t good at all.

My Experience - 5.0/5.0 -

Repair work looks great and staff that I spoke with was very pleasant and professional especially gentleman that at time I picked up my vehicle, explained repairs done and showed me work done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone there was pleasant and professional, especially the gentleman took the time to explain what repairs were done and showed me the end result at time I picked up my car. I'm very satisfied with work done.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did a great job on my car I was very happy

My Experience - 5.0/5.0 -

Very great customer service, quick and great communication . 10 out of 10

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with service very quick and nice !! They even washed my car

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

No better to see other shop

Repair Quality - 2.0/5.0 -

There were three claims from State Farm on my MBENZ car that in consideration did not fixed the small damage on the back right side pairings.also the reflectorize by the bumper Brian said it’s difficult to order but checked the Internet it’s easy to order. And lastly the broken signal part of the right side mirror wasn’t fixed too. It took awhile to fix the car. I’m not really impressed on the job itself, just let it go because don’t want to take chances of paying the car rental.

Customer Service - 2.0/5.0 -

Keep promising

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I brought in a motorcycle fender without the exact color code, and the team at Fix Auto West Covina absolutely nailed it. They had no trouble identifying the correct code and the color match came out flawless. I’m really impressed with the quality of work and attention to detail—no complaints at all. Stellar job from start to finish. Looking forward to working with them again on future projects!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing service from the receptionist and from Bryan

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

We don’t know yet.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for the great customer service.

My Experience - 5.0/5.0 -

Gracias una maravillosa experiencia

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything was perfect. Brian was really helpful getting my vehicle back. 10/10

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great. Easy pick up process. Brian was a big help.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Some things are not working properly after the repair (and they worked fine before the repair). They just said there's nothing they can do because of this and that. With a total cost of repair more than $5,000 already, I think they should have put more effort to help customers with this kind of problem instead of just shifting the blames to the tire people or to the dealership. We ended up taking our car home with some things were not fixed properly. Quite disappointing. :(

Customer Service - 4.0/5.0 -

Customer service is good (Andres, Brian and Liz are good). To my opinion, the problem is not with the customer service. The problem is with the owner and management. They should care about their clients more.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean