Frank's Collision - Baytown
In operation 23 years.
Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
My insurance replaced a tire replaced on left front. I knew it was being replaced and told the ladies at check-in, that I wanted the tire because it was brand new. I didn’t get my tire back. $279.00 tire thrown away. I am not happy with franks service quality either.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for your excellent service and for your help providing savings where possible.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
It was a great experience. Everything was smooth and we were informed of the progress throughout the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came out great and was done earlier than expected.
Customer Service - 5.0/5.0 -
I had been in the hospital and they all went out of their way to be helpful. They allowed my mom to help with some things. The gentleman that walked us through all of the repairs was great. I can't remember her name at the front desk but she was very patient when she had to sit on hold with the insurance for over 30 minutes when they had not updated my claim to uninsured motorist.
Returned Clean
My Experience - 5.0/5.0 -
They do the very best work that you can find. I only use frank's collision.Specifically the one in baytown. I would like to share this.They clean the inside of my truck also and put all the items on the back seat that came from under the seats. One item was my pocket knife the other one was a twenty dollar bill. It's hard to find honesty like that today.With integrity and everything they do.The only place I will use
Repair Quality - 5.0/5.0 -
Once again franks has done incredibly fantastic work in a very timely manner. I am still in shock that the cleaning person who cleaned underneath my truck seats found a twenty dollar bill and laid it on the back seat with my other items. You don't see integrity like that nowadays.
Customer Service - 5.0/5.0 -
EVERYBODY THAT I COMMUNICATED WITH WAS VERY PROFESSIONAL. AND VERY TRUTHFUL. AND THEY FOLLOWED UP WITH THEIR ACTIONS
Returned Clean
My Experience - 5.0/5.0 -
I am happy with the repairs and everyone was courteous and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
I have used Franks for around 10 years. And never until the last two times have ever had any issues with quality of work or repairs. And the fact that the customer is paying for a service on their vehicle and it shouldn’t some per customer.
Repair Quality - 3.0/5.0 -
Forgot a few things. License plate bracket, door handles being loose, trim pieces being broke and seals being damaged. Also didn’t realize Franks is privately owned anymore and it’s just operated differently towards a business aspect instead of customer based.
Customer Service - 4.0/5.0 -
Adjuster is a wonderful person. She is fast and ready to assist in anyways. Also is quick to make things right. Very customer friendly.
Returned Clean
My Experience - 5.0/5.0 -
The truck looks great! Just like new
My Experience - 5.0/5.0 -
Communication was excellent from start to finish. I highly recommend Frank’s for all your body shop needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication. Alex kept me updated on the status for my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jordan Dale is always pleasant to work with and gets my vehicle back in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jordan was very friendly and got my Tahoe taken care of quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jordan was great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would thanks
Repair Quality - 4.0/5.0 -
Good job thanks again.
Customer Service - 4.5/5.0 -
Good.