Frank's Collision - Webster
In operation 23 years.
Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
The absolute only issue to date was the amount of time that they had the vehicle for the hail damage repairs.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Franks is the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic. I wouldn’t take my car anywhere else.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I take it to the dealership next time because I know their quality of service is much better than what I received here. If your repair people were like your office staff you would have a perfect shop, people who care about customer service and their quality of work
Repair Quality - 1.5/5.0 -
The right fender panel was not locked in place and glue was visible around the fender. They missed painting part of the door and got overspray on the door that had no damage. After taking the truck back twice they fixed one spot and created another spot that looks faded now. I decided not to take the truck back anymore because I don’t trust them to fix it right
Customer Service - 2.5/5.0 -
The office personnel I would rate a 10 and the repair people a 1, that’s why I said a five. The guy handling the workers didn’t do a good job at identifying the damage after I took the truck back the second time. I also couldn’t understand why they messed with so much stuff inside the truck when repairs were only needed outside
My Experience - 5.0/5.0 -
My vehicle looks amazing. I am very pleased with the repair work done.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have already posted on Facebook and google way before this.
Repair Quality - 5.0/5.0 -
10 . I got my car right in. It was out the same day. Thank you Alex. Staff is so nice.
Customer Service - 5.0/5.0 -
Alex got my car in and had out same day. Thank you.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very clean work. Brought the car back to like new condition. Could not even tell where repairs were made!
Customer Service - 5.0/5.0 -
Impressed by easily everything was handled
Returned Clean
My Experience - 5.0/5.0 -
Great communication and overall service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
Communication and status updated was my biggest issues.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
The quality of work is there, the lack of communication was the issue. When I dropped off my vehicle, I was told I would receive update via Text and Call, Never received any text, and I had to call for updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every one was polite and the repairs were completed early and I’m satisfied. The constant updates were a bonus for planning!