Frank's Collision - Webster
In operation 23 years.
Established in 2003, Frank's Collision Repair works hard every day to provide exceptional collision repair work and customer service. We work with dozens of insurance companies, and we provide free estimates to ensure you always receive a fair deal. Please call us today with any questions, or to schedule a free estimate. Have questions about working with an insurance company? We are happy to explain the repair and claim process, so contact us now!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
This is the second time we have used Franks, and for the same car. Good job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great, second time Ive used Franks. Great job, and customer service is a 10 also!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was amazing! Thank you so much for taking such good care of my baby!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were amazing!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The computerized notification does not align with what you are told causing confusion as to completion dates
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I really appreciate the work that was done overall, as well as the communication and support. We have had multiple vehicles repaired at Franks and have dealt with another person in the past and he was great. Again, overall good experience, but when I picked up my car (cash pay), there was a notification on the vehicle that something wasn't working. Rather than trouble shoot it or tell me about it, I found out when I started the car and had to come back in. Ultimately, I'll have to take it to the dealership, but I really wish that had been handled differently - with some initiative and communication, rather than me picking up the car and noticing it and having to address it - especially given the cost of the repairs (almost 11K). Thank you for taking the time to collect feedback, and we will likely use Frank's again. Just hoping to improve the overall experience the company provides. Thanks.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great facility and the staff is AMAZING!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication about vehicle repair process and progress was very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very satisfied with the work.
Customer Service - 5.0/5.0 -
The communication was great.
My Experience - 5.0/5.0 -
Really great job! Car looks amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very communicative and polite
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Recommend Frank's for sure.
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Jeri was great with her communication.
Returned Clean
My Experience - 5.0/5.0 -
Alex and the staff at Frank’s Collision did an amazing job with the car repair. The repair was completed one day ahead of their target date and the car was restored to its pristine condition, washed, and ready when we arrived. The check-in and check-out was simple and quick and everyone involved were very friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Restored vehicle back to original condition
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Extremely professional and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Frank's Collision was very professional and worked directly with my insurance company. All needed repairs (including some I was unaware of) were done expertly. I was communicated with on a regular basis. Top tier automotive repair center. 5 stars.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
The driver’s side door was replaced and is very apparent that they did not do a functional test on the door prior to delivery. The door will not lock. It was either installed incorrectly or it was damaged on installation. Also, on the opposite side of the car there are some deep scratches. I just bought this car 2 months prior and so I know the scratches were not there when I bought it. Nothing major, but still has me wondering about how careful they were with my car and how thorough they are on the repair if they did not bother to insure that all aspects of the door functions properly.
Customer Service - 3.0/5.0 -
Read previous comment about the door and scratches.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle was ready a day in advance of what they predicted, which was nice. After the review of the repairs, I noticed my side mirror still had some damage with regard to paint. However, I took it to Alex and he immediately corrected it. I think I was there maybe 15 minutes at the very most.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have had several cars and trucks repaired at Frans's. Rosie does a great job of keeping me informed as to the cost and the work progress.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Frank’s’ personnel were extremely helpful is assessing the damages to my auto, explaining the work to be done and the costs associated with the repairs. They even completed the project a day ahead of schedule. They deserve five stars.
Likely to Recommend - 5.0/5.0 -
You couldn’t ask for better service. What they said actually happened
Repair Quality - 5.0/5.0 -
High quality workmanship. You cannot tell the dent was ever there. The paint matched perfectly on a five year old car.
Customer Service - 5.0/5.0 -
The stall was extremely patient and understanding.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cannot thank the team enough! They were a pleasure to work with, especially Chris and Rosie. Great communication and customer service. My car looks brand new again!