G&C Auto Body - Novato
In operation 54 years, 16 years at this location.
G&C Auto Body is a local, family owned & operated auto collision shop. We have been proudly serving the Northern California since 1971. As a company, we supply the highest standard of guest service and repair quality.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service by ALL staff. Loved knowing what was happening and when it was happening. thank you!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Very professional job on the repairs. Could have straightened out the license plate and frame better.
Customer Service - 4.5/5.0 -
Some parts were not ordered at the same time, but the job was completed in one week.
Likely to Recommend - 5.0/5.0 -
From the friendliness of the staff, to the good repair job, I’d highly recommend this company
Repair Quality - 5.0/5.0 -
Great service and repair
Customer Service - 5.0/5.0 -
Very polite, went out of way to be supportive
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Elwen is great to work with, super kind and professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Perfect
Repair Quality - 5.0/5.0 -
Very interesting
Customer Service - 5.0/5.0 -
Good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They made the process easy
My Experience - 4.5/5.0 -
Very happy with the repair. It was done in a very timely manner and done well. The employees at your shop could stand to show some enthusiasm with your customers. During all my interactions with your staff, I don't think I received one smile or a "good morning". All had poker faces and seemed like they didn't want to be there. Not very welcoming or hospitable to customers. It's been a long time since I was received and treated in such a manner. Basic customer service needs to be stressed, as good quality work is often overshadowed by discourtesy.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
While the repair was done well, in a timely manner, the customer service was lacking. In my numerous interactions with the shop I don’t think I received a smile, a good morning, or any pleasantries. They seemed like they were doing me a favor. I dropped the car off on a Thursday and asked the GM when it may be finished. He replied “ we send out text messages with progress on Tuesdays & Thursdays”. On the following Monday, I received an alert from my Lexus app that my car was relocated from the glass shop, 1/2 mile back to the repair shop. This indicated to me that my car repair was possibly complete. When I called a few hours later, the GM told me that the car was still at the glass shop. When I corrected him and he checked, he confirmed the car was ready, but I couldn’t pick it up, as Nationwide hadn’t approved the repair yet. I was notified the following day that the car was ready. I was satisfied with the work, but disappointed with the customer service.
My Experience - 5.0/5.0 -
Jose was friendly, knowledgeable and efficient. The process was seamless and expeditious! Thank you for your care and service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
On pick up wasn’t done right Sent back
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Polite, efficient, on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
muy excelente servicios
Repair Quality - 5.0/5.0 -
excelente
Customer Service - 5.0/5.0 -
muy excelente trabajo
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Good job, guys.
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Excellent work; I was very happy with the result.