Gerber Collision & Glass - Allendale

4.9 (3,963reviews)
99%
5245 Lake Michigan Dr,  Allendale,  MI  49401
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Gerber Collision & Glass - Allendale offers quality collision repair / auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,963)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles often returned looking brand new and even detailed inside and out, exceeding expectations. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned minor issues such as parts not being fully reassembled, slight paint discrepancies, or cleanliness concerns upon pickup, reflecting areas noted directly from customer comments rather than system recommendations.
AI-Generated from reviews written in the last 12 months
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"... scheduling and repair time was fast and efficient. The repair looks like new. And on top of everything, Gerber went above and beyond to clean and detail ..." Read more
"They did a great job on the repair. Like nothing ever happened to it. Honestly looks way better then it was before ..." Read more
"Exceptional work, service and follow up. Very impressed and appreciative."
"Best experience yet. The work was great and my car was detailed inside and out. Great job everyone. I'll be referring everyone to ..." Read more
"They did an excellent job on the repairs both in quality and finishing well ahead of schedule and were fantastic with communicating ..." Read more
"Predicted time was originally 18 days and our vehicle was ready in about 9 days."
"... had a date and time when the car would be ready. It was done the date they said and it was earlier than the given time." Read more
"It was ready a week earlier than expected which was amazing!!!!"
"Went above and beyond to get my vehicle done and back to me days before promised."
"Delay due to parts was unfortunate but gerber kept me up to date on arrival"
"... process way easier than I thought it was going to be. The communication was immaculate and it was nice knowing details along the way. Definitely pleased with my ..." Read more
"... service I received from Gerber Collision!! They did an amazing job communicating with me each step of the way!! They finished working on my truck a head of schedule!! ..." Read more
"The communication was great from the beginning. Got daily information on how the process was going and when the car would be done."
"I appreciated the communication about what was taking place, how long it was expected to be, etc. I also appreciated ..." Read more
"I was extremely pleased with the work and the excellent communication Gerber provided. I would strongly recommend them."

Likely to Recommend

Repair Quality

Bradly was amazing to work with. The service was fair for what was charged. The system updated were also great. 10/10 would use again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

With multiple repair garages in the area, they were able to move my vehicle to a different garage to expedite repairs being completed. They were very accommodating and communicative through the whole process.

Repair Quality

Rear lift gate looks good as new, repair completely resolved. Just can't believe how much it cost!

Customer Service

Great communication at each step, not left wondering on timeline. Expectations for completion time were very clear

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is by far the best collision repair shop In the state! They take so much pride in their work and went above and beyond!

Likely to Recommend

Repair Quality

They went above and beyond for my repair! They kept me updated constantly and always were so friendly

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already recommended and their vehicle is being worked on.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They always do a great job!

Customer Service

Always friendly and helpful!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Just wish I wouldn’t have had to pay eight $500 deductible upfront. Yeah, hoping to be reimbursed.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

well done

Customer Service

Car Looks good and was done sooner than expected!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So easy and flexible to work with! Fair pricing, and over all just friendly people to work with.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication

Customer Service

WoVery nice to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Was under estimate and repaired a little chip free of charge!

My Experience

I am very happy with the service I received from Gerber Collision!! They did an amazing job communicating with me each step of the way!! They finished working on my truck a head of schedule!! We will definitely call them again if we need repairs done on our vehicles!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

They kept my informed on what is happening and what they got done.

Customer Service

They were on top of things to keep me informed and what they are doing.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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