Gerber Collision & Glass - Ankeny

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nick went over and above with some creative thinking to reduce my costs.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already did

Repair Quality - 5.0/5.0 -

Nick was great!

Customer Service - 5.0/5.0 -

Receptionist and Nick were both great!

Returned Clean

My Experience - 5.0/5.0 -

Great guys!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great place!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was friendly, helpful, accommodating, and knowledgeable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Efficient from estimate through service.

Repair Quality - 5.0/5.0 -

Quick service. Great communication.

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They only did part of the job discussed and argued with me even though I had another person present who observed me showing all the damages that I wanted fixed picked up my car and nope they said we didn't discuss that and wanted to charge more money for something they were supposed to already have fixed. So I don't recommend them.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I concur with the final produce.

Repair Quality - 5.0/5.0 -

I am Happy with the repair to the right front fender and Bumper and right passenger door.

Customer Service - 4.0/5.0 -

During these trying times I am thankful for Gerber to finish and return the Truck back. Good Job.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

i would use them as well again too

Repair Quality - 5.0/5.0 -

the car was SO clean! thank you!

Customer Service - 4.5/5.0 -

friendly staff. didn't hear confirmation that the car was received/started being worked on--but when I called I received good updates and then they kept me updated through out. Check-out/car retreival was easy. Also, Nick ensured that I was getting paid by the insurance company and I appreciated that

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly, knowledgeable and respectful

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will recommend Gerber Collision & Glass to friends!

Repair Quality - 5.0/5.0 -

Gerber is the best when it comes to repair cars. I like your work. Thanks!!

Customer Service - 5.0/5.0 -

The customer service I received was very satisfying.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

Looks nice and looks brand new

Customer Service - 1.0/5.0 -

When i initially got my quote i waited about 2 weeks to hear back and when i did i was asked what the status of the car was and from my understanding i was just waiting for the parts arrive. I got a call the same day saying parts would be there the next day and that i could drop my car off Monday December 13th and it would take 3 days to get it fixed. I dropped it off early morning of the 13th and by that Wednesday the 15th I called just wondering what the update was. The receptionist was very rude and stated that I received a call update on Tuesday, when I told her I did not she kept telling me I did and he left me a voicemail when I had no update. I got an update on Thursday the 16th and was told it just needed to be painted and would be done in the next day or so. I didn’t hear anything again until the following Tuesday the 21st saying that the part came in broken and they had to reorder it, yet the Thursday before I was told it was just needing to be painted. They finally got the part in on Thursday the 23rd and the car was ready on Tuesday the 28th. If I knew how long it was actually going to take I would have waited until after the holidays so I wasn’t without a car for any travel needs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Speedy and great work.

Customer Service - 5.0/5.0 -

Working around the holiday was challenging for them. Still happy with time frame.

Likely to Recommend - 4.5/5.0 -

I had worked with Nick Smith before his shop became part of Gerber. He's very nice and explained everything.

Repair Quality - 4.5/5.0 -

The new panel looks great. I appreciated the shop putting in new head lamps for me.

Customer Service - 4.5/5.0

Returned Clean