Gerber Collision & Glass - Appleton/Wisconsin Ave.

My Experience - 5.0/5.0 -

I truly appreciate the care, precision, and timeliness concerning my repairs. I will recommend your company to anyone in need Though I hope I do not need you in the future I would chose you first again

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

end to end it worked out

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You did and exceptional job on our VW the only thing is My wife said you should have cleaned the whole outside of the car to look more professional.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Seems like a great place

Repair Quality - 5.0/5.0 -

Great service and seemed to be done in a timely manner

Customer Service - 5.0/5.0 -

Everybody is friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would definitely recommend my friends.

Repair Quality - 5.0/5.0 -

Excellent , will go back.

Customer Service - 5.0/5.0 -

Excellent, they were very nice and warming.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

The car is not even finished yet. We have to bring it back cause there wasn’t things done, right

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

job well done

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

After picking the car up today the coolant light turn on and the from drivers side light is foggy and wet. This was not the case before my car got to sent to the shop. The communication was very poor during my fix. I got multiple messages saying it would be done on the 15th of July. The 15th of July came and I wait to hear and I heard nothing so I called late afternoon. At that point they told me it would be another week. They reported they ordered the wrong parts twice. Then offered a car rental which the only thing available was a minivan. This was no where near an equivalent match to my landrover. Now I have to bring the car back again after them having it for a full month. Very frustrating process.

My Experience - 5.0/5.0 -

I am satisfied with the repair work done on my car front bumper of my Nissan Merono

Likely to Recommend - 5.0/5.0 -

Good company who gets the work done professionally

Repair Quality - 5.0/5.0 -

Satisfied with the work done on the car

Customer Service - 5.0/5.0 -

Customer service answered any questions I asked about the service

My Experience - 5.0/5.0 -

Great communication throughout the process, work looks great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great work, great communication throughout the job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Communication was very poor. Wasn’t told vehicle was not being serviced at location that I booked through. Then wasn’t told again when it was moved to a third location. Was told that I would get calls when it arrived at the other location and weekly updates, never received any of that. Had to call multiple times, separately for VIN information, insurance information even though that was provided at booking and payment information.

Customer Service - 1.5/5.0 -

See previous comments. Employee did seem like he wanted to get it right in the end.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean