Gerber Collision & Glass - Appleton/Wisconsin Ave.

My Experience - 5.0/5.0 -

The whole staff at Gerber was so kind and professional, from start to finish, The work they did was so good. they did work on my wife’s car a few months ago , and they did a first rate work then also.

My Experience - 5.0/5.0 -

I have never been more satisfied with the professional matter and the dedication of this team. It was done in a timely manner, and I would recommend this business, to anyone that would ask! It was a superior job, more than anything I could ask for, or hope for, it looked like a new car! Keep up the good work! Sincerely yours, John

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am more than pleased, the repairs were done in a timely, efficient manner. I felt that I was important to this team, and I was well-informed on the progress of the repairs. Keep up the good work! I would recommend this place to anyone that needs repairs, done to their vehicle!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Got job done quickly and kept me well informed throughout whole process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service!

Likely to Recommend - 5.0/5.0 -

Excellent

Repair Quality - 5.0/5.0 -

Very good service .nice job!

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

So far no issues detected

Customer Service - 2.5/5.0 -

Very spotty.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Friendly, had my truck done 2 weeks before due date

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great to work with. When the insurance company was trying to have them reuse the parts from the accident, they stood there ground and told them no till they agree to get new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

The work was beautifully done.

Likely to Recommend - 5.0/5.0 -

For all reasons stated throughout this questionnaire

Repair Quality - 5.0/5.0 -

Work was done very well. Can’t even tell there was damage.

Customer Service - 5.0/5.0 -

Friendly and attentive . Excellent communication with updates. Detailed explanation was given pf work performed.

Returned Clean

Likely to Recommend - 5.0/5.0 -

This was the easiest experience from start to finish!

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone I interacted with was fantastic. Great customer service!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The work was done earlier than I expected. Service was great and the work looks amazing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I can’t believe what I saw when I came to pick it up. A perfectly new vehicle pristine! The paint was perfectly matched and really appreciated all the direct updates as the repairs were happening. From the technicians to all the rest of the staff was nothing but professional and very helpful. Thank you all for a great experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

It took longer than quoted and I was not kept informed. When we did call we were abruptly told that you only update on Tuesdays and Thursdays. Those updates were very brief texts

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0 -

If your policy is to only update customers on Tuesdays and Thursdays - you should let people know that up front. Personally, I don't understand while a quick text can't be sent to each customer each day. It should include - we expected top get X, Y & Z done today and we accomplished it but it took a half hour longer than we thought, however we are still on track for you to pick up on date." On Thursday getting a text saying 'Have a good weekend" left me saying 'I guess I am not picking up my vehicle today or tomorrow - and I had to cancel weekend plans. When things unexpected things came up - let customers know that 'this is what happened, and it means you won't be able to pick up until this date."

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Completed the work on time and everything looks great.

Customer Service - 5.0/5.0

Returned Clean