Gerber Collision & Glass - Appleton/Wisconsin Ave.
In operation 85 years, 5 years at this location.
Gerber Collision & Glass - Appleton / Wisconsin Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was done earlier than I expected. Service was great and the work looks amazing
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I can’t believe what I saw when I came to pick it up. A perfectly new vehicle pristine! The paint was perfectly matched and really appreciated all the direct updates as the repairs were happening. From the technicians to all the rest of the staff was nothing but professional and very helpful. Thank you all for a great experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
It took longer than quoted and I was not kept informed. When we did call we were abruptly told that you only update on Tuesdays and Thursdays. Those updates were very brief texts
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
If your policy is to only update customers on Tuesdays and Thursdays - you should let people know that up front. Personally, I don't understand while a quick text can't be sent to each customer each day. It should include - we expected top get X, Y & Z done today and we accomplished it but it took a half hour longer than we thought, however we are still on track for you to pick up on date." On Thursday getting a text saying 'Have a good weekend" left me saying 'I guess I am not picking up my vehicle today or tomorrow - and I had to cancel weekend plans. When things unexpected things came up - let customers know that 'this is what happened, and it means you won't be able to pick up until this date."
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completed the work on time and everything looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and work was done efficiently.
Customer Service - 5.0/5.0 -
Great customer service and friendly atmosphere.
My Experience - 5.0/5.0 -
Completed earlier than quoted. Brandon was very helpful.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
At first I was super impressed with these guys, and they got my car in really quick. But then it took three weeks for me to receive my car back, and when I did, it turns out that they didn't finish putting it back together properly. So then I had to find time (while working three part time jobs), to bring it back there again for them to finish the job that wasn't done properly the first time. Overall, I would have to say, I am not impressed.
Customer Service - 2.5/5.0 -
Again at first, they were friendly and cordial. But when I kept asking why my car wasn't ready yet, because they kept telling me it'd be done by Friday or sooner, so I would call back at the end of the week, and I was told that for about 3 weeks before it was finally actually done. By then, people seemed to be not nearly as friendly and irritated to have to hear from me when I would follow up on what they told me their time frame would be.
Returned Clean
My Experience - 5.0/5.0 -
Great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very pleased with the quality of the work and the communication of progress updates that I received as my vehicle moved along in the repair process!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
So nice to have my car fully restored! I really appreciated the nearly daily updates, and a clean car. Was prepared to have it take longer than it did! Would recommend to anyone!
Likely to Recommend - 5.0/5.0 -
Definitely and thanked State Farm for working with us on the damages!
Repair Quality - 5.0/5.0 -
The hatch looks like new, maybe even better as the little visor kind of thing looks nicer than the original and it appears they touched up some minor scratches at the trunk opening.
Customer Service - 5.0/5.0 -
Very personable service every step of the way from the receptionist who looked up a phone number for me (even fixed a cup of coffee for me) to the person doing the estimate who explained and showed me everything along the way to having Gerber handle the return of the rental car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I love the updated emails, text messages, phone calls, all around communication!