Gerber Collision & Glass - Arnold (Mo)
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Arnold offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Work looks professional and done well. Will see if anything needs to be worked on after the 90 days are up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Like I said - work was good and price was appropriate; however, the rest of the experience left quite a bit to be desired.
Repair Quality - 1.5/5.0 -
I was dissapointed in the initial experience - the sales person did not add me to the books after confirming via e-mail that he did; in addition, he stopped responding to e-mails when I was asking for new dates. He also offered a loaner, after which I was told by someone else that you only coordinate rentals, etc. Communication was terrible. The only reason I pursued vehicle repair is because Gerber was recommended by the Jeep dealership itself for body work repair. In addition, the repair was supposed to take a week, then I was told it wouldn't be ready for an additional week - only to be told that they didn't start working on my vehicle for four days after the appointment. The actual work that was done on my vehicle is what I would expect; outside of this, the rest of it all was a terrible experience. The 3 rating is for the actual fixing of my car, which like I said - is what it should be and all works well.
Customer Service - 1.5/5.0 -
Front desk person was great. Sales person was terrible.
Returned Clean
Likely to Recommend - 1.5/5.0 -
Will definitely warn about time delay and no call from Gerber
Repair Quality - 2.0/5.0 -
Was told the repair would take 4 days. Dropped my truck off at 5:30 am on a Tuesday, never heard a word about the progress. I called Thursday mid day to check to make sure it would be done Friday (the next day). I was put on hold for 10 minutes and was finally given a song an dance as to why my truck wouldn’t be done until the following Wednesday. They had to Bondo a small dent in my drivers door. Labor and hardly no material. No way it should have taken 8 days to get my truck back. Highly disappointed, and had to pay for $170.00 for a rental car due to not having transportation for 2 days. Customer service to be blunt Sucked! Missed the mark, should have called if / when they knew my truck was not going to be completed. I should have been able to make the decision to bring it back. Gerber cost me time and rental car money. Piss poor customer service. Work was done adequately and looks correctly done.
Customer Service - 0.5/5.0 -
Read previous response
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
It's hard to find business with good service. This was a nice surprise. Please don't change.
Repair Quality - 5.0/5.0 -
Completely satisfied. Great customer service. Discussion about the repairs was discussed thoroughly. Not rushed. Rental car was ordered & the rental company brought the car to Gerber & picked up there. Passenger door was repaired . Frame around door was straighten, Dent in door repaired & door shut nicely. Matched paint perfectly. Thank you , I would use again.
Customer Service - 5.0/5.0 -
Very important . Very friendly & helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication with us throughout the process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied. You have a good reputation. You will have my future business.
Customer Service - 5.0/5.0 -
Very good work. Totally satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I would have like to be better informed regarding the status of repair and reason for delays.