Gerber Collision & Glass - Arnold (Mo)
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Arnold offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and quality work. Thanks!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would recommend mainly based on the customer service, but if they're looking for a fast turn around, not so much.
Repair Quality - 4.0/5.0 -
The whole situation and how long everything took was kind of a nightmare for me. I know a good lot of it was because parts wouldn't come in, but I also had things like: 1) it's taking 3 months to get me in (understandable that's the date I signed up for) but a week before I am due to drop off the car, I get a call that because no one is working next week (???) I can't do it then and have to wait ANOTHER month and a half. (Should not have happened I'm sorry guys but I already waited that long, and had it set that way perfectly so I wouldnt be without a car when school started.) 2)parts took forever to come in. Now, I understand it might have been strike related and out of your hands. But I am also confused that my insurance had sent y'all a check a long time ago, why didn't you have all the parts ordered and ready? Maybe I just don't know the answer to that because I'm not a mechanic, but also from the outside it looks like y'all are dropping the ball, and are not on top of things. All that being said: 1)Got my car back, and I am happy about that, actually went out for a celebratory dinner in the ol' girl haha. 2) 3 letter word: PAM! She was awesome! She kept me up to date with what was happening, and was very kind and sweet in answering any of my questions. You have a real winner on your team in her, if all the other things had combined with a less professional, sweet, and nice person to keep me updated, things would have been so much worse for me than they already were. Because of Pam and the outcome of the car, I'm giving this experience an 8. Thank you guys, no hard feelings, just keeping it real <3
Customer Service - 5.0/5.0 -
Once again, Pam was awesome, and I will say that when I was in the shop and talking to anyone else, they were also extremely helpful and kind. Customer service is a huge strong point for you guys!
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied, Look like it came off the show room floor, Great job every one.
Likely to Recommend - 5.0/5.0 -
Highly recommend very satisfied
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great workman ship, got it back looks brand new
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Pam does great job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent customer service and friendly staff. The door panel was installed quickly and efficiently. They did some repair work on this car a few months ago and did a great job too. We will be back when we need this kind of repair work done. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and very nice work. This is the second time we've used them and are extremely pleased.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was extremely satisfied with the office staff and the work that was done on my vehicle. They made everything go very smooth.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Disappointed with the cancellation of my first appointment back in August. Then next one in October said car was being detailed on 10/26. My wife called 10/27 and was told ready on 10/30. I showed up today 10/30 and car was still not detailed and was told it would be 30 minutes. Luckily I had no out of pocket expenses for this repair but really wanted my car back. This location used to have a small local shop appeal but now owned by big corporate. I will look elsewhere next time.
My Experience - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly and prompt.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've always had great service and work there in the past. I will still return if I need to.
Repair Quality - 5.0/5.0 -
I was very pleased with the repair!!!!!
Customer Service - 5.0/5.0 -
my only thing is I would have liked my truck back on The previous Friday because I need to haul something on the weekend but the service was great as usual!!!!
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
The repair itself was done very well. I was disappointed that I had to have my car at the shop on Tuesday and it was not repaired til the following week. This meant I had a rental car for 8 days. When I got the estimate I was told they would get the part in and it would a quick switch out.