Gerber Collision & Glass - Augusta/Broad St.

Likely to Recommend - 5.0/5.0 -

I have already recommended Gerber to friends in the local area.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone I interacted with at Gerber was top notch.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It looked great!! They even washed it for me which was great!! I will recommend it to people as a good place to have body work done on vechicles. Helen Greening

My Experience - 5.0/5.0 -

My car looks perfectly repaired. It was also very clean, both inside an out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 0.5/5.0 -

They took forever, the forgot to put my Cruze sign and Chevy sign on my car trunk is hard to close and my backup Camara is mainly on my tag

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The manager, Elizabeth, interceded and squared everything away. She did an excellent job and I got my car and I’m a happy camper.

Likely to Recommend - 0.5/5.0 -

Terrible! The finished product looks wonderful but it took the manager to sort things out.

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

The lady, Mary Jean, a receptionist was horrible. My appt to have the car repaired was Feb. 23; I took it late Feb. 22 for them to have first thing on Tuesday. Was supposed to have it back on the 25th; called and Mary Jean said they did not have my car. She finally found the paperwork and rushed to the back and they took off the bumper. She called me back and said the car was broken down and they would have to order parts. They had not even looked at my car until I called. On Monday they ordered the part. Mind you every day they called and said something else was wrong and there was a delay. I can understand some delay but don’t keep my car a week before you look at it. It put me in a hardship case since I don’t have rental . After MJ was so rude I called another Gerber and found out this Gerber’ s manager, Elizabeth Sheets, and I called and talked to her. She was apologetic and said she would handle it from then on. She stayed in touch but I didn’t get my car back until March 11. I drove that car for several months after the accident and I had no problem; the lock had fallen in the lift door but even with deformed hands I could open it. The bumper just had an imprint of Jack’s muffler on it. I will say Elizabeth Sheets is very nice, apologetic, informative, and personable . I may have liked Gerber if she had been my go-to in the beginning.

My Experience - 5.0/5.0 -

Customer service was stellar completion time was perfect too!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They have done work for me before, that's why I went back.

Repair Quality - 5.0/5.0 -

The Staff was friendly and easy to work with

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for great customer service and quick turn around time. 😁

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vehicle looks flawless

Customer Service - 5.0/5.0 -

The shop kept me informed on the repairs and got my vehicle in and out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They kept me informed about my vehicles repairs and the two ladies at the front desk we absolutely the best! So friendly and welcoming!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

I feel like they weren't honest with me on my ignition key switch not that I can't prove that not my fault that they lost d key in d first place.

Repair Quality - 2.5/5.0 -

They late making d assessments on my vehicle getting started they lost d original key 🔑 to my vehicle and had get another one made they didn't reprogram my push button start correctly I turned d rental car key in d drop box like they asked me to when I drop d car off now enterprises people Are calling saying they don't have d key talk to lady at front desk said they got d key out d drop box and gave them d key enterprises still harassing me.

Customer Service - 2.5/5.0 -

I was not totally satisfied with d service I felt that things could have been handled differently I feel that there getting over customers of travelers insurance on repair d length of time d car sits and repair in my personal opinion I don't think they're being honest with Travelers insurance.

My Experience - 5.0/5.0 -

10/10!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding Job!!!

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Took longer than they estimated , I ran out of rental insurance. They painted part of the bumper the wrong color and had to keep it an extra day. They asked me if I wanted to leave it like that. When I finally got the truck and got home, I could see that the bumper was crooked and had to take it back for correction. It cost us money out of our pocket to use this business due to your companies inability to deliver a quality job in the estimated time frame.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The service and customer support were incredible. Thank y’all so much!