Gerber Collision & Glass - Evans

4.7 (2,231reviews)
94%
4316 Evans To Locks Rd,  Evans,  GA  30809
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In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Evans offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (2,231)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with regular text updates and proactive information sharing keeping customers well-informed. The quality of repairs receives high marks, with vehicles often looking brand new and work completed to excellent standards. Timeliness is another key positive, with many repairs finished ahead of schedule, though some customers experienced delays due to parts availability. The shop's attention to detail, including vehicle cleaning and coordination with rental car companies, adds significant value to the customer experience.
AI-Generated from reviews written in the last 12 months
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"The car looks fantastic! There was still quite a bit of bigger visible glass ..." Read more
"Super easy, super friendly, professional, and convenient. Finished before expected date which ..." Read more
"Customer service is definitely a 1010. From the drop off to the pickup, this team has been ..." Read more
"The process was stress free, and fast. The costumer service was amazing throughout the entire process and the repair was done excellently ..." Read more
"My car looks so much better. I can't tell it was in an accident. You all did a GREAT JOB!!!"
"... easy, super friendly, professional, and convenient. Finished before expected date which was wonderful." Read more
"It was ready much earlier that I expected."
"Ready much earlier than expected!"
"We were quoted 2 weeks. Got it back in three days !"
"Almost a full week early."
"Love the text updates!"
"Excellent clear communication!"
"Communication was excellent!"
"Great work and updated communication the entire way. Very professional"
"Thank you so much for the great customer service and communication."

My Experience

Online estimate was inaccurate, although the local team/estimator reached out and coordinated for a quick on site assessment. Following the on site assessment, parts were ordered and repair window was scheduled. Team communicated where the vehicle was at throughout the repair process. Hopefully I do not have to come back with another vehicle, but if repairs are needed I will definitely come back to this shop. Also, everyone was friendly and professional.

My Experience

My Experience

The car repairs exceed my expectations. My car looks great! Thank you, Ms. Cassie, Ms. Nicole and the entire Gerber Collision family!🙏🙏🙏

My Experience

My Experience

My rim is scraped, (no previous damage!) screws under the bumper still loose, grill doesn’t seem to be repaired and still looks cracked. Curb swiping my brand new vehicle and damaging the rim is crazy.

My Experience

My Experience

Likely to Recommend

Repair Quality

My car was messed up from the last time they supposedly was supposed to fix it and instead of fixing it and honoring their wrong, i haven’t heard from from them at all. Mrs Georgia said i would hear from her and she never called..

Customer Service

My car is still messed up, it has a gap in the bumper

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The staff was very nice to work with. The whole experience was very good. I would recommend Gerber to anyone.

Likely to Recommend

Repair Quality

Staff was very nice to deal with.

Customer Service

Customer service was very good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will not recommend Gerber to anyone. And I will be letting Progressive Insurance know about my experience and my extreme dissatifaction.

Repair Quality

My car was held for 2 months. I picked it up and it's still not operating properly. Now I'm told that I need to give it back to Gerber for a minimum pof another 3 days which means another rental. I'm extremely unhappy, dissatisfied and disappointed with Gerber.

Customer Service

I'm not responded to promptly and I'm not given full disclosure.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

My Experience

Wonderful staff! Friendly and amazing communication skills! Car looks absolutely amazing!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Courteous agents & prompt service.

Likely to Recommend

Repair Quality

Very polite and helpful front office. Work was done promply and correctly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great communication and response time

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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