Gerber Collision & Glass - Augusta/Broad St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Customer Service was excellent! The ladies at the front desk were amazing and very helpful! My car looked excellent after collision repairs!

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

I asked the shop to install the lights I purchased. I put them in the backseat. It was not done. I like the grill but there’s a gap that’s a little too large for my taste. They did not install the stripes but wanted me to come back when they got to the shop. That should have been planned out and ready before they began the work. Everything was very amateurish to me.

Customer Service - 2.5/5.0 -

Nice people, I was not happy with the work

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Berber has been really good at communications and dealing with my concerns. There was one small click in a door hinge but they promptly corrected the problem when we notified them. Car looks really good.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was keep inform every step along the way, and it looks good 👍 Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They kept you informed along the way until they finish. It looks good . Hopefully nothing else happens but if it does I know where to go. Thanks Guys

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

Side skirt on Passenger was left hanging and repair took way too long

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You guys did an awesome job with my car, a huge thank you to Dom!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good job!

My Experience - 5.0/5.0 -

All personal was very pleasant to work with. I enjoyed the daily updates , but they stopped on last few days. Would have appreciated the daily updates continued to pickup. I would go to them again if needed

Likely to Recommend - 0.5/5.0 -

Terrible experience after finding the damage to my sunroof

Repair Quality - 0.5/5.0 -

I picked up my 2022 M Benz on 1/10 Monday after they had it for 2 weeks. I drove the car straight home , parked it, my son came by Wednesday afternoon, he asked me mom what is this? He much taller than me he noticed that my sunroof was cracked all the way across the top. I called them right away they told me to bring it in next morning. I arrived a tech came out looked at and to walk back to the building, I asked him what happened, his remark was I don’t know. The manager Mrs Thompson came out and said a rock must have hit me….. I told her it was impossible…. I came straight home the local way I did not drive on the expressway. My car was parked outside the whole time and we did had heavy rain and winds the Sunday before pickup. I’m not saying they did it on purpose but it happened on their premises…also why was my car not backed into a parked space, it was parked front ward under a tree , no one walked me out to my car to show me the repairs, I had to walk around to the front of the car upon the grass to see the repair , this way I would not notice the crack. Ms Thompson told me she know what her manager was going to say which she was really meant they are not taking responsibility….. I work from home and my car is parked right in front of my window and that is where it was parked after leaving Gerber Auto and Glass.

Customer Service - 0.5/5.0

Likely to Recommend - 0.5/5.0 -

0 is very unlikely

Repair Quality - 0.5/5.0 -

That was the first time and last time 0 Dissatisfied

Customer Service - 0.5/5.0 -

No very bad customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I was very pleased with Gerber and am so happy to be back in my car! Beautiful work! Thanks so much!

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

There was a brief holdup at the beginning of the process--I needed to come in to sign paperwork and didn't get a phone call or text to do so. After that it was great.

Likely to Recommend - 2.5/5.0 -

Not because of the work but the length of time. This could have been obviated if parts were ordered when I made commitment.

Repair Quality - 5.0/5.0 -

Loved the work and very satisfied. Likewise the detail that you arranged. Very disappointed with automated report system. Inaccurate. Also very disappointed in time it took to do the repair. I committed to Gerber, made an appointment, only to find out when I kept my appointment , marts had not been ordered. So I was without the vehicle far longer then estimated. Understand parts availability and delivery but this could have been avoided if parts ordered when I made the commitment originally

Customer Service - 4.5/5.0