Gerber Collision & Glass - Aurora/New York St.

My Experience - 5.0/5.0 -

I was very satisfied with the work that was done on my car. When I picked it up it looked very nice paint was matched perfectly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Finished my car in 1 day and can’t tell where the work was done. Looks brand new!

My Experience - 0.0/5.0 -

The paint protection Film should of been placed on the bumper first then installed I now have uneven gaps with film around the perimeter of the fog lights & the edges on the corners of the bumper are uneven cut & not wrapped around the inside edge which will fail sooner than it should I’m surprised that it wasn’t done the same when I paid for it at the same Gerber facility that it was installed a few years ago. What is my warranty on this now?

Likely to Recommend - 3.5/5.0 -

I would not recommend for them to apply paint protection film. Which I believe they called another contractor to complete but failed

Repair Quality - 3.5/5.0 -

Great job painting & installing the new front bumper-but it was not a good job applying the paint protection film

Customer Service - 3.5/5.0 -

I picked up my vehicle on Friday & 3-days later I brought my vehicle back to the Aurora shop & spoke with Rebecca which I showed her my dissatisfaction-she had taken pictures of the poor installation for the paint protection film & I had not heard nothing since Which is now a week.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Their communication, timeliness, and the quality of the repair were all fantastic! I appreciate Dominic and Lynn for their help throughout the process!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The lady at the front desk was AWESOME!!!! She’s very helpful and knowledgeable!! The technician explained to me what will be done on the car from start to finish. Whole the team was GREAT!! Gerber at Aurora is my favorite shop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

They didnt fix my loose outlet like they were supposed to, replaced an item that didnt need to be, took a long time. Half the time Lynn didnt know what was going on.

Likely to Recommend - 0.5/5.0 -

I would NEVER bring my car here again

Repair Quality - 0.5/5.0 -

If I could give a zero I would! Worst experience ever!!!

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication, great service.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Big thank you to Lynn, Justin and Steve. I appreciated the updates via text as well as your kindness. My car looks amazing!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

The front desk person was amazing. I can’t think of her name but she knows who she is.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

It took almost 4 weeks to repair my car and when I finally picked it up the car was out of alignment and the tires were not inflated, except for the one that needed repair. Each tire had different pressure. They communicated about once per week with vague messages such as ‘your car repair is going nicely’. I took it back for alignment which was supposed to be done the same day but never heard from them until I called the next day when they told me it’ll be several more days. Really disappointing.

Customer Service - 2.5/5.0 -

Not communicating clearly.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Would have liked little more communication was told could be ready and then it was not . Waited a week longer.

Customer Service - 4.5/5.0 -

Everyone we talked to was nice tried to answer all questions

Returned Clean

My Experience - 5.0/5.0 -

The friendliness, professionalism, workmanship and communication are outstanding!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All I can say is excellent experience with all Employees!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for fixing my daughter’s car! Thank you for the stellar communication and doing a fantastic job I really appreciate it! It’s really hard nowadays to encounter such exceptional customer service I really appreciate it!

Likely to Recommend - 0.5/5.0 -

Need to check how peeling paint issue is handled

Repair Quality - 0.5/5.0 -

Paint is already peeling. I have called in and taking the vehicle in for inspection tomorrow

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Great customer-oriented attitude of all the people I interacted with throughout the process.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The service was great

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean