Gerber Collision & Glass - Aurora/Route 59

4.9 (3,183reviews)

97%

(630) 862-2800

19 S Route 59, Aurora, IL 60504

97%

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19 S Route 59
Aurora, IL 60504

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About Gerber Collision & Glass - Aurora/Route 59

See Photos

19 S Route 59
Aurora, IL 60504

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 81 years, 27 years at this location.

Gerber Collision & Glass - Aurora/Rt 59 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English
Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

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Website

Reviews (3,183)

Sort By:
Newest
Rating

2,663 Customers Rated

5 Stars

67.9% Complete

(2162)
4 Stars

9.6% Complete

(305)
3 Stars

2.6% Complete

(84)
2 Stars

1.4% Complete

(45)
1 Star

0.4% Complete

(12)
< 1 Star

1.7% Complete

(55)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent updates via calls and texts keeping customers informed throughout the process. Timeliness was another highlight, as numerous customers were pleasantly surprised to receive their vehicles ahead of schedule. Staff were widely described as professional, friendly, and knowledgeable. A few customers noted areas for improvement, including interior cleanliness upon return, occasional inaccuracies in automated status updates, and isolated instances of parts or fit issues. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"The quality of work and level of communication were exceptional."

"... was very impressed with the repairs done to my car; it looks like new again. The customer service was excellent, and the people working there were very kind, welcoming, ..." Read more

"... updates while the repair was underway. Bottom line: the job was finished much sooner than expected, and the car looks basically brand new!" Read more

"The parts installed were sub standard"

"The repair was done, but another part of my car was damaged during the repair. When picking the car up the 2nd time there was residue ..." Read more

"... how long repairs would take were pretty long but they were able to do everything in half the time. Id definitely go back again.." Read more

"VEHICLE WAS READY AT LEAST 2 WEEKS FROM THE ORIGINAL COMPLETION DATE."

"The vehicle was ready a full week before it was promised!"

"It was done 4 days early"

"... estimator said it would take 3 days for my car repair. My car ended up 17-18 days at Gerber. I understand that there could be additional time ..." Read more

"The level of communication far exceeded my expectations. This should be how all businesses operate."

"Great communication. Comprehensive explanations and walkthrough. The first estimate on how long repairs would take ..." Read more

"... originally. The staff was extremely professional and kept me in the loop on the repairs on my vehicle which gave me some peace of mind." Read more

"... you. Though the shop told me when it would be ready, your auto system would tell me three weeks later than the date already told by the shop. I am saying this only so this system has a negative ..." Read more

"... in the process with accuracy. It was too vague and the app service that sent texts was so inaccurate" Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The quality of work and level of communication were exceptional."

"... was very impressed with the repairs done to my car; it looks like new again. The customer service was excellent, and the people working there were very kind, welcoming, ..." Read more

"... updates while the repair was underway. Bottom line: the job was finished much sooner than expected, and the car looks basically brand new!" Read more

"The parts installed were sub standard"

"The repair was done, but another part of my car was damaged during the repair. When picking the car up the 2nd time there was residue ..." Read more

"... how long repairs would take were pretty long but they were able to do everything in half the time. Id definitely go back again.." Read more

"VEHICLE WAS READY AT LEAST 2 WEEKS FROM THE ORIGINAL COMPLETION DATE."

"The vehicle was ready a full week before it was promised!"

"It was done 4 days early"

"... estimator said it would take 3 days for my car repair. My car ended up 17-18 days at Gerber. I understand that there could be additional time ..." Read more

"The level of communication far exceeded my expectations. This should be how all businesses operate."

"Great communication. Comprehensive explanations and walkthrough. The first estimate on how long repairs would take ..." Read more

"... originally. The staff was extremely professional and kept me in the loop on the repairs on my vehicle which gave me some peace of mind." Read more

"... in the process with accuracy. It was too vague and the app service that sent texts was so inaccurate" Read more

Pamela (Toyota owner) reviewed 8/24/26

I was super happy that Gerber fixed my car in half the number of days originally expected!!!

Work done was excellent!

The General Manager, Receptionist/Scheduler and the Mechanic that fixed my car were professional and personable. They each explained very clearly what they would be doing to fix my car and the Mechanic informed me of the progress.

Nancy (Mercedes-Benz owner) reviewed 8/24/26

Excellent service from start to finish. The whole team had excellent communication throughout the repair. Definitely recommend!

Great service!

Indre (Lexus owner) reviewed 8/24/26

Terry (Lexus owner) reviewed 8/24/26

Excellent work! Quick turnaround, and our LS looks like it came out of the showroom. Heaven forbid, but future needs for body repair will be at Gerber.

Excellent service, nice people to deal with and overall good experience.

Expedient work with excellent results!

Expedient and excellent results!

Gregory (Toyota owner) reviewed 8/24/26

I was very pleased with the service that I received from Gerber. The repairs on my car were excellent, and the guidance I received from Devon made the process go very smoothly.

I would definitely recommend this repair shop!

Excellent repair work! The car looks as good as ever.

I was very happy with the service I received. Devon guided me through the whole process professionally, and kept me updated on the progress of the repair.

John & Kathleen (Hyundai owner) reviewed 8/24/26

I appreciated the thorough job. Everyone I met seemed to take pride in their work & wanted to get the job done right. It took longer than expected so I also appreciated help with a rental.

Robert (Honda owner) reviewed 8/22/26

Great job. Maintained good communication and updates on the repair progress.

Tyler (Ford owner) reviewed 8/20/26

The workers were prompt, and forthcoming with the process.

Srinivas (Honda owner) reviewed 8/20/26

The service was great and everyone was very friendly. The receptionist, Jim, and the GM were all helpful and took the time to explain everything, especially the reason for the delay. I really appreciated their communication and professionalism. Overall, everything was handled very well, and I had a great experience!

Jim (Toyota owner) reviewed 8/19/26

John (Hyundai owner) reviewed 8/18/26

This Gerber location is the BEST! All their services for estimating, scheduling, and repairing were EXCELLENT. Their communication during the repairs were OUTSTANDING thru their text message updates.

Jeremy (Toyota owner) reviewed 8/17/26

Parvinder (Nissan owner) reviewed 8/17/26

Overall was good quality work however.. 2 topics need some adjustment which I plan to stop by 1) gap between bumper and body installation. 2) ambient temperature some how didn’t get calibrated it is off by 6-7 degree

Rosemary (Toyota owner) reviewed 8/17/26

Always kind and professional. Keep you up to date with repair progress. My experience is always excellent.

Keith (Subaru owner) reviewed 8/17/26

Gaurav (Honda owner) reviewed 8/17/26

Rama (Lexus owner) reviewed 8/14/26

Yicong (Toyota owner) reviewed 8/13/26

Mike (Toyota owner) reviewed 8/13/26

Great repair of power lift gate.

Betty (Honda owner) reviewed 8/13/26

I excellent work and customer care

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view more shops in: Aurora | 60504

Most auto body shops offer a written warranty on their repairs. Check with your auto body shop to understand their warranty.

Gerber Collision & Glass - Aurora/Route 59

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Aurora/Route 59

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,183)

2,663 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0