Gerber Collision & Glass - Batavia (Il)
In operation 85 years.
Gerber Collision & Glass - Batavia offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0 -
Took almost a full month for my car to get repaired and there was a lack of communication- it wasn’t until the last week of my car being in the shop that it was finally getting the light ordered and fixed which is what it had gone in for. Marc was very nice and provided updates, but disappointed with how long it took to get my car back
Customer Service - 3.0/5.0 -
My first phone call with them once they had received my car was with an older gentleman who was incredibly rude and unhelpful and also didn’t seem to even know which car I was talking about. However, Pam and Marc were very nice and helpful and responded to my emails checking in on my car. Would have liked more communication considering my car was with them for just short of a month.
Returned Clean
My Experience - 5.0/5.0 -
Just picked up my 2024 Cadillac Lyriq all electric vehicle. The repairs look flawless and the car was clean and even the tires were shined. Mark was super to work with. He was very responsive every time I called for an update. I’ve been going to Gerber (formerly Boyce Body Werks). for years and I’ve never been disappointed. Thanks Mark!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Not only am I totally satisfied with the work that you do, but also your employees go above and beyond to be helpful and courteous. I dealt with the gal at the front desk, I don’t remember her name, she is awesome. Also, I dealt with Mark my estimator. He’s the best.
My Experience - 5.0/5.0 -
I did ask to have it done by noon Friday, so I’m disappointed they couldn’t fulfill but car looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Wonderful job replacing fender and repainting door. I was told there was nothing they could do about the scuff on the mirror. When i brought it home I used a magic eraser on the scuff and voila! 95% gone!
Customer Service - 5.0/5.0 -
Just wish they could’ve had it earlier on Friday. The inside was cleaner than when I dropped it off. Thank you.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am so happy with the repair on my car. I would recommend them without hesitation.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
didn’t like u sold out and let us know
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was flawless and looked better than new
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work. Also, the detailing after the repairs was very nice.
Customer Service - 4.5/5.0 -
Very friendly and prompt response. The communication was a little shaky with the insurance company, but it was quickly resolved.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I needed my daughter’s car back quickly so she could leave for college. They worked us in and made it happen! Wonderful to work with them!
Customer Service - 5.0/5.0 -
They were easy to reach and answered all my questions quickly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I was happy with the repairs and would definitely recommend your shop to others.
Repair Quality - 5.0/5.0 -
Damage was repaired as promised. Mark Grigsby kept me informed along the way. I was very pleased.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I'm torn on how to answer this question as I think my situation might have been unique due to the transition. I was happy with the quality of the work and selected Boyce as they were Lexus certified.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I had little or no communication from Boyce (now Gerber) during the time they had my car. I was told the expected timeframe to repair my car would be 3 to 3.5 weeks. It took 5.5 weeks. I had to call repeatedly for updates. Scott became my contact midway through the process. I appreciated his efforts but again, I had to check in and really push to keep the process moving with insurance.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This location (formerly) Boyce Bodywerks has always done a great job. This is at least the 4th time and they again did a great job. Took a little longer than normal due to parts supply chain delays but not a problem.