Gerber Collision & Glass - Austell
In operation 81 years, 9 years at this location.
Gerber Collision & Glass - Austell offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
The quality of the work is fine but it took the shop a week and a half after they said it would be ready and 2 trips to get it right.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very pleased with the customer service and the quality of work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Windshield was cracked at some point while vehicle was there. I was told someone would contact me but I have yet to hear from anyone, including Jeff, who has never even bothered to return any of my five phone
Customer Service - 0.5/5.0 -
Two months later, and I'm still awaiting a return call from anyone with Gerber regarding my windshield.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Loved the text updates as my car went through each process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Upon receiving my vehicle, the first thing I noticed was that my driver's side window was not repaired as promised;there was a scratch on the top part of my rear bumper that wasn't there before I dropped my vehicle off and my automatic driver side mirror functions are not working properly; it rotates up and down but not left to right.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Did not clean areas where they worked on my vehicle.
Customer Service - 3.0/5.0 -
Had a bad tire that went flat, still wairing on tow refund
My Experience - 5.0/5.0 -
Completely professional and very excellent job. Finished ahead of schedule. I will use again.
My Experience - 5.0/5.0 -
They kept me informed w everything that was going on w my car on a wkly basis and I didn't have to call them for anything!
Likely to Recommend - 5.0/5.0 -
My co-workers gushed over the work when I brought my car to work that day.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Although you all did not put the same side view mirror back on truck...you all were very accomodating with scheduling another appt to correct that mistake. And, all of the work done on the vehicle is great. Very, veryssatisfied.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I just want to say thank you to the staff and the Gerber crew for the professionalism once u walk thru the door and inspect your vehicle. Also reassures you by text or calling you on updatea on my vehicle made me feel very confident in selecting Gerber to work on my vehicle and the outcome is nothing but smiles. Keith Nichols happy customer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great team work from Gerber
Customer Service - 5.0/5.0 -
great attitude and attention to detail and very knowledgeable about the process.