Gerber Collision & Glass - Austell
In operation 81 years, 9 years at this location.
Gerber Collision & Glass - Austell offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Big thanks to Johanna (CSR) and Bobby ( Estimator). They were great from start to finish and their customer service was top notch. Give them a bonus!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication was horrible no one updated me with the progress of vehicle. I had to continue to call to get an update. There was one time I called and the receptionist just said hello. I literally had to ask her if I was calling gerber. It was a complete different experience than the last time. Even when Bobby walked me out to the vehicle he got my mileage and was just like here you go.
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
The receptionist was unprofessional when I called to get a status update. And I continued to have to call for a status update. No one ever called me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellence communicator and excellent services
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very welcoming every time I arrived and answered any questions I had with urgency. They also kept me updated as often as they said they would, which was amazing to hear the process of how my car was doing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bobby was great to work with. Communication was consistent
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Gerber was used because Travelers Insurance partners with them. This not a shop that I would use or recommend for repairs… the quality of work is not good. • I have trash in the paint on some repair areas and air bubbles in the paint on other repair areas. • This car is less than three years old and had no door dings or scratches in the paint prior to the deer incident. Now the passenger side mirror is scratched and the passenger side windshield pillar has a paint chip; • hood of the car looks like it has gone through a rock shower; • surface of the trunk now has scratches; • interior surface has been pricked in two places; • interior is full of dust; • underneath the hood was full of dust. • And there was a glaring damaged spot that was not repaired. • The car was buffed, but whatever product was used damaged the clear coat. Car looked better with rain dust on it than when I received it back. This may be a place to take an old car to replace parts with aftermarket parts, but it is not the place to take high end cars for repairs.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Once again, thank you so much. Your service and support was outstanding.
Customer Service - 5.0/5.0 -
Appreciate you keeping me updated.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0 -
I’m very happy that my vehicle was repaired and looks great! My only complaint is that it is very dusty inside.
Customer Service - 3.0/5.0 -
I felt that I was given the run around throughout the repair process. I did hear from someone off and on after my car was there over two weeks, but I would have appreciated more consistent and accurate updates from the time of drop off until pick up. I was given completion dates that were not met. I would have to call and get an update on the day my vehicle was promised only to hear that it was not ready and that more work needed to be done. I had to extend my car rental by 3 days and paid out of pocket. I felt frustrated.
My Experience - 0.0/5.0 -
My car wasn’t thoroughly inspected. Bobbi didn’t take it to a mechanic to fix the mechanical parts. When I called to explain this, he claimed he didn’t drive my car or inspect it properly. Despite this, my car was sent for an alignment, but it’s still off. It makes noises while parked, reversing, turning my wheel left and right, and backing up. It also shakes while I drive it. Bobbi hung up on me multiple times. When I finally picked up my car, it wasn’t scanned for codes. I need someone to reach out to me to finish the job. The shop doesn’t have a manager to speak to.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gerber Collision did a great job repairing my car. They kept me informed of the status of the repairs and when they would be completed. The staff were friendly and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Recommend to everyone.
Repair Quality - 5.0/5.0 -
Polite and very prompt. Finished before scheduled.
Customer Service - 5.0/5.0 -
Great job and prompt.
Returned Clean
My Experience - 5.0/5.0 -
Bobby was EXCELLENT
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service
Customer Service - 5.0/5.0 -
Great Service
Returned Clean
Likely to Recommend - 4.5/5.0 -
Great team, although my car took longer than expected they communicated with me throughout the process