Gerber Collision & Glass - Austin/Rutland Dr.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very professional

Repair Quality - 5.0/5.0 -

Great job! Got my vehicle back on the day as promised. Thanks team. Especially Ryan

Customer Service - 5.0/5.0 -

All involved, thank you

Returned Clean

My Experience - 5.0/5.0 -

I am very satisfied with the repairs on my vehicle and Edwin was awesome on giving me updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks amazing I am very satisfied with my repairs.

Customer Service - 5.0/5.0 -

Customer services was amazing.

Likely to Recommend - 2.5/5.0

Repair Quality - 1.0/5.0 -

Repair not complete, items still need to be installed on vehicle and having issues with the condenser not sufficiently cooling. Will need to bring the vehicle back.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Repair was done well. I do not have any problems so far. The interior of my car was cleaned, I appreciate that HOWEVER I would like to have known that beforehand because I would have taken more items out of my car. The sticker for my garage opener was lost in the process from the cup holder area (it doesnt look important to someone who doesnt know what it is). I didn't know that area was going to be cleaned and touched.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Did not like the way some people handle employee/client communication

Repair Quality - 0.5/5.0 -

Poor client support. Only the first three weeks the body shop representative were in constant contact with me about car updates after that all went away. I took my car since beginning of February and was supposed to be finish by march 31 and I know that’s just an estimated time but I was constantly trying to reach the body shop and it was always good news, a week before march 31 I called and they told me the car was already out of paint and that the guys were putting it back together so It was on time for the due date and I end it up receive it a month later on April 27 without updates of why and every time I called it was always an excuse of why the car was not ready when a week before the due date the car was good and “ready. And I wasn’t mad of not getting the car on time but the communication with the owner is just poor, especially if the car is gonna take 3 months for repair that we’re not that big of a deal.

Customer Service - 4.0/5.0 -

When I called the office people were nice when greeting. I’m can only talk bad about people in charge of my car

Returned Clean

My Experience - 5.0/5.0 -

Prompt status notifications, cleaning vehicle at checkout, attention to the repair, the man who checked my car out was complimentary to ownership and great place to work and serving customers in community

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0 -

Some concerns with the shop being too busy. Had this not been a claim related job, the work would not be done. Apparently business is so good your company doesn't have time to bid on my none claim related repair.

Repair Quality - 4.0/5.0 -

Few dimples on the paint job, but was touched up by the painter. Not perfect, but I can live with the miner imperfection. Just a shame since the rest of the work was emaculate. Service advisors were A1!! Great service and attention to my concerns.

Customer Service - 5.0/5.0 -

Excellent experience all around. Very professional and customer oriented!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely loved working with Gerber for my cat repair. They were absolutely awesome and the staff couldn’t have been nice. Loved receiving all of the text messages about my car repair and where they were at. They were able to get me in early and loved working with them!

Customer Service - 5.0/5.0 -

Staff was awesome and walked me through the whole process

Returned Clean

My Experience - 5.0/5.0 -

car looks great, and all of the staff that I met (Edwin and the girls at the front desk) were super nice. An all-around pleasant experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Edwin and the team did an excellent job. They were responsive, professional, and friendly. When I picked up my car, I was surprised -- it looked like a brand new car! It was clean, shiny, and perfectly repaired.

Customer Service - 5.0/5.0 -

Great service -- very professional and friendly.

My Experience - 5.0/5.0 -

The process started pretty slow when I first took my car for an estimate- it took 3 weeks to hear back. Once I dropped off my car off, the experience was excellent. I received text messages and voicemails with updates. Carlos was amazing- he has great customer service skills. Because of Carlos and the work you did, I would recommend Gerber. I appreciate how Gerber keeps customers informed and out of the dark. The last collision center I took my car to never gave updates— calls went unreturned and even intended to give me my car back with the wrong paint color! Gerber def stands out a above the rest. Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service is excellent. Carlos kept me posted every other day

Customer Service - 5.0/5.0 -

As I said, excellent customer service

My Experience - 5.0/5.0 -

I appreciated the routine updates on the repairs and the fairly accurate ECD.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had the most wonderful experience with Gerber and Collision. I had been rear ended and had a messed up bumper. Everyone that I interacted with was helpful and really went above and beyond to get my car fixed and back on the road. Including helping me get a rental set up. I’m truly grateful for all of you and hope you know how much your kindness meant.

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quality work with friendly service that went above and beyond with work updates and especially cleaning the entire car interior.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Really friendly communication, timely updates, and extra service in cleaning the interior

Customer Service - 5.0/5.0 -

Friendly customer service, explained every part of the process

Returned Clean

My Experience - 5.0/5.0 -

Julio, Jacob and Jessica are great people to work with, communicate well and delivered on time despite supply chain challenges.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0