Gerber Collision & Glass - Baltimore/Amos Ave.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I Janice. , is very satisfied with the work that you did on my car. The car was given back to me in a timely manner and was true to your terms. I appreciate your kindness and respect given to me The staff is wonderful and very kind and helpful. Thanks to. Mr. Travis and the staff for helping me , and taking good care of me Thanks for your service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very pleased with the service I received at Gerber. The advisors were very professional. I was pleased with this company and will refer them to family and friends.

Customer Service - 5.0/5.0 -

Professional and Courteous

My Experience - 5.0/5.0 -

When I told him I needed my car daily for my gig job. Mr. Cairo assured me that when I brought my car in after the parts arrived, they would have the repairs done in a week. True to his word, my car was ready in a week. Not only that, my car was immaculately cleaned when I picked it up. This is my 2nd experience with Gerber, and I am so grateful that they are there. I've owned cars for 50 years and to me, they're the best in the business!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Although I was initially satisfied with my experience, today I was charged $43.21 by Hertz for an extra day of rental because Gerber didn't inform them that I'd left the car there on May 6th. So I got charged for an extra day. They need to hire an Administrative Assistant.

Customer Service - 5.0/5.0 -

My car was completed as promised.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

great experience, this is my second time working with Gerber. Each time has been amazing service! and Car looks brand new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Service was Superb

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

they told me my car was done. It is still not done as of typing out the survey. They did not respond to my phone calls when trying to pick up my car when they told me the car was done. I came to pick it up and they didn’t have it then they told me they were delivered to my house then they forgot that they told me that I still don’t know where my car is

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I got excellent service the team there always notified me kept me Update with everything excellent customer service and most of all very impressive work. I would I would recommend them to anybody with collision damage to their car I like to thank you guys from the bottom of my heart keep up the great work

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

They were very pleasant, but dealing with Geico, or whomever was responsible for parts, was difficult. And I felt caught in the middle.

My Experience - 5.0/5.0 -

Excellent staff and service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Great team

My Experience - 5.0/5.0 -

Thank you so much for a job well done 👍 on my car 🚗 the people there were patient friendly and understanding they kept me updated the entire time they had my car 🚗 job well done 👍 thank you so much

Likely to Recommend - 5.0/5.0 -

No problem In recommending a friend or family member

Repair Quality - 5.0/5.0 -

Very satisfied with the work done on my car 🚗 a job well done 👍 thank you

Customer Service - 5.0/5.0 -

The personnel were very helpful, pleasant , and understanding

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quede satisfecha la persona que me a tendio fue muy amable y Lo más importante es q no fue difícil interactuar por q hablamos el mismos idioma

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great, except there was still a good amt of glass under the seats.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Si excelente 👌

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professional and kept me informed during the process

Customer Service - 5.0/5.0 -

They were extremely professional throughout this process and provided updates 2-3 times a week

My Experience - 0.0/5.0 -

Drove my car home and I'm hearing a noise in my right side