Gerber Collision & Glass - Baltimore/Amos Ave.

My Experience - 5.0/5.0 -

Nik & Kyro work good together & very knowledgeable about auto repair. Very customer oriented

My Experience - 5.0/5.0 -

Job well done!!

Likely to Recommend - 4.0/5.0 -

Just think cars should not stay on street.

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Car looks good. I was concerned with a scratches on my windshield and my inner rear seat belt hanging out of the roof. Don’t know why it was like that.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I am very satisfied with the service and professionalism at Gerber collision on Amos ave in Baltimore .Everyone there is very pleasant helpful and courteous. I received exceptional service from the moment I dropped my car off they listened to me and evaluated my car with expertise and skill repaired to my expectation and kept me aware of the completion with updates when it changed I am very pleased and would definitely return if needed in future .Thanks to everyone . Ms Vanessa Lee

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have already sent in a survey but to reiterate I am happy with the work service professionalism and skill of your workers in the repairs of y Honda carb thanks again. Shalom Vanessa Lee

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

To everyone I know

Repair Quality - 5.0/5.0 -

My repairs to my. vehicle was great. The repairs were done in a timely manner, before my quoted repair date ,this was really awesome my vehicle looks amazing, thank you, I'll definitely be back if I need you and will recommend you to everyone I know 😊

Customer Service - 5.0/5.0 -

👍wonderful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good work

Customer Service - 5.0/5.0 -

Services was good

Likely to Recommend - 2.0/5.0 -

Repairs were done well and in a timely manner but the level of care for my personal property was lacking. I personal took time to remove items out of my vehicle and made sure nothing was in plain view before I turned over my key. The damage to my vehicle from the accident was on the outside of my car. Not in my glove compartments. That did not stop individuals from rummaging through my belongings, damaging my property or using it for personal use.

Repair Quality - 2.5/5.0 -

Gerber provided consistent communication about repairs and ordering parts. No complaints regarding the repairs. Paint job looks amazing. I do have concerns that my car key was lost. (Was my vehicle was used for extracurricular activity outside of the shop.) Found a cd and medical records that did not belong me and was not in my car prior to dropping it off. Glove compartment and middle compartment was rummage through. My belongs were all over the front and back seat floors. This is not how I gave Gerber my truck. My vehicle was full of dust and dirty on the inside. Upholstery and floors were gray from the dust. I had to get it detailed immediately after receiving it. The dust triggered my allergies and irritated my skin. I had to take medicine in order to receive relief and leave my windows down because there was so much DUST (especially in the vents). One of my headphones was missing to my televisions and the other one is broke. I believe somebody(s) watched movies inside of my truck and was careless with my property. My major concern is that someone has the original key and access to my address. That individual can steal my vehicle at any time day or night.

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Repairs look great. Staff was kind, responsive and helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communicated, and worked with me. Work done was excellent

Customer Service - 5.0/5.0 -

Very helpful staff

My Experience - 5.0/5.0 -

Your associates were very helpful,knowledgeable and very friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were knowledgeable helpful and knew the exact time and date it would be finished

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kind, friendly, helpful and communicative. Great customer service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Overall I was please with the service and would recommend them to family and friends

Repair Quality - 4.5/5.0 -

I was please with my repair. Everyone one was very courteous, professional and polite. I would recommend others your service. May your business continue to prosper

Customer Service - 5.0/5.0 -

Everyone was polite, courteous and greeted you when they entered the lounge

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My passages side door is broken

Customer Service - 0.5/5.0 -

My passager side driver door is broken

My Experience - 5.0/5.0 -

Friendly staff with great customer service. Fantastic service, in and out. This place has done a complete 360 from about a year and a half ago. I was hesitant to bring my Jeep here but its so convenient; near home and work. You guys didn't disappoint. Thanks again for efficient and friendly service. Oh, my Jeep says "thanks for replacing his bumper". 😊

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

I was initially told the repair would take 4-5 weeks, and we are now approaching week 12. I have been given every reason for delays, including the following: 3 times that mechanics quit 2 times that the dealership delivered the wrong part 3 times that they didnt have all the parts needed for the repair Not once have they called me during the process. I have always called them asking for updates and completion times. They never call me to notify me when they miss a time. This unreasonable delay is now approaching 12 weeks. Ive been victim to Negligent Misrepresentation, Failure to Perform in a Workmanlike Manner, Unfair or Deceptive Trade Practice, Loss of Use of my vehicle, and Breach of Implied Warranty of Good Faith and Fair Dealing. I just received a notification that the repairs were complete, and in fact, they are not. There are now two parts that are on backorder, and we’re not installed (I was just notified about this today). I want to ensure this claim is left open, and it is documented properly. The notification was also documented that the vehicle was picked up, and it was not. It was moved from the Amos Ave. location around 4:30PM, moved to the Ellicott city location after hours, and arrived in Ellicott city when Gerber collision was closed, therefore making it unavailable for me to pick up today.

Likely to Recommend - 0.5/5.0 -

0 if that would be possible. It’s a situation where I would not only not recommend, I would highly recommend they do not use Gerber.

Repair Quality - 0.5/5.0 -

I was initially told the repair would take 4-5 weeks, and we are now at week 12, and I am just picking my vehicle up today. Also, picking up my vehicle to repair repairs that are not 100% completed. I have been given every reason for delays, including the following: 3 times that mechanics quit 2 times that the dealership delivered the wrong part 3 times that they didnt have all the parts for the repair Not once have they called me. I have always called them asking for updates and completion times. They never call me to notify me when they miss a deadline. Ive been victim to Negligent Misrepresentation, Failure to Perform in a Workmanlike Manner, Unfair or Deceptive Trade Practice, Loss of Use of my vehicle, and Breach of Implied Warranty of Good Faith and Fair Dealing. At this point, the extended loss of use of my vehicle has caused significant hardship.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

The answer is because of the way they treated me for other problems that raised while in there care

Repair Quality - 0.5/5.0 -

The collision repair was good but other things happened to my vehicle while it was there and they didn't take liability for it

Customer Service - 0.5/5.0 -

Customer Service was terrible They even started avoiding me because other problems happened with my vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We were continuously updated of our cars current status. Gerber was very communicative and put us at ease.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great jobs for both cars. Staff couldn't have been any better. I tell all my friends how good you are and hope they never need to meet you!

Customer Service - 5.0/5.0

Returned Clean