Gerber Collision & Glass - Banning
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Banning offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very fast, and efficient
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The only thing that could have improved my rating would have been to wash and vacuum my vehicle prior to pick up. Backseat of my vehicle had a food bag with lunch wrappings in it.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Work was very well completed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The job was done quickly and my car looks beautiful. The only problem was that they forgot to reinstall a panel when they were done with the job, but they called me and told me about it. At least you were honest about the panel.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Totally happy with the service.
Repair Quality - 5.0/5.0 -
My car looks great. The whole process was fast and easy. Everyone was very nice.
Customer Service - 5.0/5.0 -
Great people
My Experience - 5.0/5.0 -
Fantastic service. Thank you Steven, Joseph, and rose! You guys were awesome and clear the entire time and I especially appreciate you guys taking the extra step in making sure my vehicle was delivered. You guys are awesome
My Experience - 5.0/5.0 -
Great and excellent job and on time like they said. Thanks for the service.
My Experience - 5.0/5.0 -
Professional service and my car was completed before promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Very polite personal.
My Experience - 5.0/5.0 -
Exemplary work by Gerber during challenging circumstances. They were professional throughout.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I want to start off with Steve and Joseph were really polite, but I dont get my car back for almost a month, the back of my car is all scratched up, my car door handle panel is missing, and the bolts in my trunk arent put back in place. I can handle the stress of the never ending time change but to get my car back in this condition is horrible. every day they would give me a new day yet the car was never ready on that date. I understand it gets busy and there are alot of cars with few mechanics but good communication goes a long way. I shouldve received a phone call the day my car got into the shop that it would take a while for it to be fix because there wasnt enough mechanics instead of waiting 20 days and never hearing anything. I called them after 20 days to see what was going on and they hadnt even started on my car. Steve assured me they would start on my car that day and then I got a phone call that it’d be ready the next week. That tuesday comes and I had to call them to see when I can pick up the car and they said it wouldnt be ready until thursday. Thursday comes and it wasnt going to be ready until the following Monday. It keeps going on like this until Thursday. They called me on Wednesday and said it still wasnt ready by the time it would be and I had enough and told them I needed my car back. they said they still hadnt started putting my car back together, but they’d finish today and Steve would bring it to me on Thursday morning. I finally received my car and everything looked fine until I went into my trunk and found the bolts on my trunk bed and not back into where they’re supposed to be. I ended up putting them back because it was an easy fix, after I closed my trunk I realized the back of my car had a bunch of scratches that werent there before. I get into my car and my door handle panel is missing. The employees having good customer service skills is a plus but there needs to be a more organized system.
My Experience - 5.0/5.0 -
Very professional very helpful great customer service will recommend Gerber to all my friends
My Experience - 5.0/5.0 -
Customer service was exceptional