Gerber Collision & Glass - Redlands

4.8 (2,706reviews)
97%
705 W Colton Ave,  Redlands,  CA  92374
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In operation 81 years, 6 years at this location.

Gerber Collision & Glass - Redlands offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (2,706)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, timely communication, and excellent repair work. Many highlight that vehicles were completed ahead of schedule, with repairs described as flawless, looking brand new, or better than expected. The front desk and estimator teams receive frequent commendations for being friendly, professional, and proactive with updates via texts, calls, and emails throughout the repair process. Customers appreciate the seamless coordination with insurance companies and rental car services. A few customers noted areas for improvement, including instances of rework needed due to initial repair imperfections, occasional delays in parts availability, and isolated concerns about interior cleanliness or minor finishing details - all of which were raised directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"... process and made everything easy and stress-free. The quality of the repair exceeded my expectations—my RAM looks as good as new. Customer service really ..." Read more
"... above expectation but once I received my truck…wow, the attention to detail is incredible. The truck looks like when I bought it two years ago from the dealer, the ..." Read more
"... experience was. They communicated clearly at every step, got the work done quickly, and didnt cut any corners. Efficient, professional, and thorough — exactly ..." Read more
"Actually, our car was ready before the estimated time for fixing. We are so impressed."
"Repair was completed a week earlier than estimated. Car looks new! Thank you!"
"Any possible delays were carefully explained and we still finished on time."
"... expect hiccups to occur when logistics happen, and it was still ready by the original estimated date!" Read more
"... time crunch with having the repairs done and the car was finished quickly and the quality of the repairs were excellent! Very happy with the work done and customer ..." Read more
"Constant updates, great customer service, swift repairs my vehicle looks great I am extremely satisfied"
"I had regular updates and if I had question again they promptly replied with information."
"They were in constant contact with me"
"They have great customer service, they're communicative throughout the entire process, friendly, and quality work."
"They were very great at keeping communication with me. I never had to reach out to them for updates."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

The staff kept me in the waiting area until

Repair Quality

This was my second job done by Gerber Collision & Glass .They do an excellent work. I like the way they the employees

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can’t begin to thank you guys for all that you’ve done. Renee, Raphael, Peter as well as all the staff have been completely kind, courteous and have gone out of their Way to ensure my experience here was the best. I was always greeted with warm smiles, and kind gestures. My car was done on the date it was estimated to be completed, and Renee made sure to keep in contact with me for updates. My car appeared like it was brand new. They did an amazing job repairing it, and even went above and being to make sure my car was clean. A lot of car shops do not go above and beyond nowadays like this one! Renee, Raphael, and Peter (as well as officer staff and manager) God bless you all!!! You have no idea how thankful I am for having encountered people like you!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Great work. They keep me informed and they work clean and fast. Very nice people.

My Experience

The Gerber team was very helpful throughout the whole process. The repair was done earlier than I expected and it was done right. I would definitely recommend this company for any collision needs.

Likely to Recommend

Yes I would recommend my friends.

Repair Quality

My car was repaired in a good fast time and I’m very satisfied of the work.

Customer Service

When showed up there they were friendly and welcome me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Over the top service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My service provider was strict and did not want to help get everything repaired. I’ve been here once before and they did a great job fixing EVERYTHING on my last car. With this new car, they did the minimum and went a long with what insurance said. Didn’t even quote me for damages that aren’t going to be covered be cause they said it was there before the accident. Not true and very disappointing to pay a deductible and not get all your repairs done from the crash.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super friendly staff, finished ahead of schedule. Highly recommend.

Likely to Recommend

Repair Quality

Great service, done quickly. Office staff did excellent job.

Customer Service

Very satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks better than before the accident and the staff was SUPER friendly and efficient with my services. Kept me updated the whole time and always clear with communication.

Customer Service

AMAZING, felt like I was there with people who wanted to help me and not being performative in a business sense just to keep money.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good service

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Really nice work

Customer Service

Kept in contact the whole time

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience could not have been better

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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