Gerber Collision & Glass - Banning
In operation 85 years, 3 years at this location.
Gerber Collision & Glass - Banning offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
car hood looks very good
Customer Service - 5.0/5.0 -
car was ready fast, paint job.
Returned Clean
My Experience - 5.0/5.0 -
Professional and helpful.
My Experience - 5.0/5.0 -
Great and professional job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Perfect work
My Experience - 5.0/5.0 -
Joseph and Steven did an outstanding job assisting with the claim and the repair. Thanks to all the workers at the Banning Gerber location for a job well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The people at the shop were very friendly and professional. I would use them again
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Van looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It came out perfect thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Steve and Roger really did excellent job on my van.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
It took extra time for the repair. And I had to return for a paint/polishing issue, but appears to be satisfactory for now.
Customer Service - 5.0/5.0 -
Joseph was always exceptionally polite. And he called timely with updates.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The reverse sensor I my car is not working on the bumper the rear bumper
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
Steve and the other gentleman were polite and professional each time I dealt with them, however…. They would routinely give me a promise time that they would follow up with me and blow that time EVERY time, sometimes not even give me a call the same day they promised a call by a certain time. This probably happened 6 or 7 times. I had to give them a call each time, many hours later or the next day and the response would be that they were just going to call me. Additionally, and the biggest issue I had was that they started the work without having the part available to repair which meant I went without my car from January 12th to February 25th. It wasn’t until February 18th that they offered a rental, a full 5 weeks after I dropped off the car. Had they just held off on the work, I could have continued to drive my car as I had been until the part came in. To be honest, I also didn’t believe they were telling me the entire truth about the issues with shipping and/or finding the part as it seemed like they couldn’t give me a straight answer. I would also mention that I called and made an appointment to bring the car in on January 12th and when I showed up they looked at me like I was crazy and that they were very busy and didn’t think they could take my car in. Since I had made the appointment a few weeks prior and this was the earliest they could get me in this was a frustrating start, though to their credit they did take my car in that same time. I was given a time frame of 5 days to complete the work and has already been mentioned, it was more than that in number of weeks. I am aware of the global supply chain issues impacting all businesses and don’t fault them for not having access to a part, but I did question them immediately when they told me the part wasn’t immediately available as I told them that was fine and that I’d come and get my car and they could do the work later but they then said they couldn’t give me my car back. They did admit this was a mistake and they shouldn’t have but then waited another 4 weeks to offer any type of help with a rental. I give them a 2 instead of a 1 because they were polite and professional but in the other ways I’ve documented, they are lacking in attention to the overall experience of service I received.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice and kept me updated on my car