Gerber Collision & Glass - Bedford (OH)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Jesse is excellent, excels in customer service. He is knowledgeable, patient, answers all questions, satisfies any concerns ensures exceptional care and quality of repairs.

Likely to Recommend - 5.0/5.0 -

Already have recommended

Repair Quality - 5.0/5.0 -

Excellent service, Jessie was patient, informative, explained in detail the estimate, time involved & updated me daily. ALSO after care of my vehicle advising me to call him if any questions. Antoinetta in ofc is informative, helpful and very pleasant. Have advised friends& family to use Gerber at 7 Broadway Bedford, OH 44147. Mary LaGodney

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

Need to communicate expectations and capabilities clearly

Repair Quality - 3.5/5.0 -

Change to Gerber, caused a change in the estimator, missed some work I’d wanted done. The identified and completed work was excellent.

Customer Service - 3.5/5.0 -

Got zero updates without calling

Returned Clean

My Experience - 5.0/5.0 -

Thanks for the updates. Communication was very good, keep it up. You did a great job the car looks good Thank you

Likely to Recommend - 5.0/5.0 -

If it came up, I definitely would recommend you. Hopefully I won’t have to recommend friends or family.

Repair Quality - 5.0/5.0 -

I’m very satisfied with the work that was done

Customer Service - 5.0/5.0 -

Customer service was great no complaints

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes , I am pleased with results staff friendly and helpful !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great service and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0 -

People were so friendly and happy

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely recommend to anyone needing body repairs.

Repair Quality - 5.0/5.0 -

Overall great job repairing my Audi!

Customer Service - 5.0/5.0 -

Great Customer Service - kept me well informed on repairs each step of the way.

Returned Clean

My Experience - 5.0/5.0 -

Awesome job! Very professional! They definitely live up too the reviews!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The collision aspect of my vehicle being repaired looks good. However whomever provided the detailing of the inside of vehicle . Choose to leave an enormous amount of debri in the crevasse of the vehicle. They also didnot allow the vehicle to dry properly which led to my vehicle having a mildew smell. The communication was horrible as to what would be provided regarding the safety of me driving my vehicle. I spoke with Mark, Jessie & Bob or John whoever went to work at the other location upon the name of company being changed. I was originally told that Gerber Collision would make sure my vehicle would be taken to the dealership for further inspection. Once the collision aspect was completed the customer service became worse with Mark & Jessie not being helpful at all. State Farm called me stating I needed to pick my vehicle up immediately & return the rental car based on what was discuss with Mark . I was waiting for a call from Mark to let me know when my car would be going to the dealership that call never took place. The only thing Mark did was test drive my vehicle with me. He told State Farm my vehicle was safe to drive(Which was not true my vehicle is not safe to drive) Reluctantly Mark did do the test drive , it started off discerning however the vehicle noise wasn’t as loud after driving for a few minutes. Unfortunately for me the very next day the vehicle began acting up & wouldn’t go over 20mph. I had to return the rental car that day immediately, now I don’t have a vehicle to drive. I took my vehicle to dealership myself. My safety was not a concern to Gerber Collision Unhappy Customer Nina A Upshaw

Customer Service - 0.5/5.0 -

See previous comments

Returned Clean

My Experience - 5.0/5.0 -

Everything was good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was repair in a decent amount of time they did a great job on repairing as well

Customer Service - 5.0/5.0 -

Nice and professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Good service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean