Gerber Collision & Glass - Belleview (Fl)

My Experience - 5.0/5.0 -

I definitely give Gerber Collision a 5 star. Great Service, excellent work and great customer service.

My Experience - 5.0/5.0 -

I am very satisfied and the repair was better than I was expecting. I would highly recommend Gerber Collision and Glass in Belleview for any one needing quality repairs. Thank you for a great job with my car.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They didn't take that long to fix it, did a nice job and cleaned the car all up

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

There were issues from my insurance company and Stasia worked tirelessly to get it resolved and get me my truck back.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great clean work!

Customer Service - 4.5/5.0 -

Great communication with keeping me updated with the status of my car.

My Experience - 5.0/5.0 -

Excellent work! Nice job!! JF

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10 totally satisfied excellent job!

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Thanks to the bad customer experience I will not be recommending to anyone

Repair Quality - 0.5/5.0 -

I am disappointed with my experience regarding the repair of my vehicle. After inspecting my vehicle, I noticed that when the fender was repainted, the rest of the car was not properly covered. As a result, there is paint overspray on the hood, and the surface now feels rough to the touch. I expected the repair to be completed with greater care and attention to detail. In addition, I received a call informing me that my vehicle was ready for pickup on Friday, July 24, 2026, at approximately 12:00 PM. The staff strongly encouraged me to pick it up that afternoon. Due to my health condition, I explained that I was unable to come that day and apologized for the inconvenience. During that conversation, I was told that if I did not pick up my vehicle that same day, Travelers might stop covering my rental car over the weekend, even though I had previously been told that the rental vehicle would be covered through the approved rental period. This made me feel pressured to arrange transportation despite my medical limitations. I also felt that the representative spoke to me in a disrespectful manner and raised her voice during our conversation, which made the situation even more upsetting. I was not originally planning to file a complaint. However, since I was asked to complete this survey, I wanted to honestly share my experience. I hope my concerns are taken seriously, that the paint overspray issue is corrected, and that future customers are treated with greater understanding, respect, and professionalism.

Customer Service - 0.5/5.0 -

I am disappointed with my experience regarding the repair of my vehicle. After inspecting my vehicle, I noticed that when the fender was repainted, the rest of the car was not properly covered. As a result, there is paint overspray on the hood, and the surface now feels rough to the touch. I expected the repair to be completed with greater care and attention to detail. In addition, I received a call informing me that my vehicle was ready for pickup on Friday, July 24, 2026, at approximately 12:00 PM. The staff strongly encouraged me to pick it up that afternoon. Due to my health condition, I explained that I was unable to come that day and apologized for the inconvenience. During that conversation, I was told that if I did not pick up my vehicle that same day, Travelers might stop covering my rental car over the weekend, even though I had previously been told that the rental vehicle would be covered through the approved rental period. This made me feel pressured to arrange transportation despite my medical limitations. I also felt that the representative spoke to me in a disrespectful manner and raised her voice during our conversation, which made the situation even more upsetting. I was not originally planning to file a complaint. However, since I was asked to complete this survey, I wanted to honestly share my experience. I hope my concerns are taken seriously, that the paint overspray issue is corrected, and that future customers are treated with greater understanding, respect, and professionalism.

My Experience - 5.0/5.0 -

Great location. Good customer service and pick up service. Quote, repair and pick up process communication was excellent. Will definitely do business with them again in the future.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful people, wonderful work, wonderful satisfaction!!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did a wonderful job

Customer Service - 5.0/5.0 -

Thank you

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber done an amazing job on repairing our vehicle. The body work they had done looks great 👍. I would totally recommend Gerber to anybody and all !!! 🙏🙏🙏

Customer Service - 5.0/5.0 -

Customer service was terrific 💯

Returned Clean

Likely to Recommend - 5.0/5.0 -

This was our second time at this location

Repair Quality - 5.0/5.0 -

Can't tell if ever messed up!

Customer Service - 5.0/5.0 -

Every one there is great!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was great! Thank you for a great experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was great!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Front desk wasn’t friendly

Repair Quality - 4.0/5.0 -

Cashier wasn’t very friendly but the work on the vehicle was excellent

Customer Service - 0.5/5.0 -

Cashier wasn’t very friendly signs inside say no cash but they don’t take checks either. Instead of having a friendly interaction it made me wish I would have taken my vehicle to another location.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean