Gerber Collision & Glass - Bentonville

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great Work & Communication

Customer Service - 5.0/5.0 -

Timely Communication on progress being made on our vehicle.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I prepaid and you failed to show up or even call to reschedule

Customer Service - 0.5/5.0 -

Terrible

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Satisfied with harbor collusion

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The job was ultimately done correctly but the first pass was sloppy. Also took too long.

Customer Service - 3.5/5.0 -

Overall nice but didn't care for the casual attitude about the sloppy work. Was told many times "it happens".

Returned Clean

My Experience - 5.0/5.0 -

I will highly recommend ya'll When someone is know needs a body shop

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Did only the repairs I requested!

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very easy to work with. Got my vehicle fixed quickly and perfectly

My Experience - 5.0/5.0 -

Crew were professional throughout the process and communicated well as the repairs progressed

Likely to Recommend - 5.0/5.0 -

Already did so to friend.

Repair Quality - 5.0/5.0 -

Communication was one point throughout the process. The work excellent.

Customer Service - 5.0/5.0 -

CSAT 98.5

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The color of the paint did not match the rest of the car, and there were bubbles that were not buffed out. We will go back to Getber for an additional buffing in a few weeks.

Customer Service - 4.0/5.0 -

It’s still tbd after the buffing

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Super professional, and great service and fast repair.

Customer Service - 5.0/5.0 -

Fully satisfied

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Have used Gerber in the past and have always had great service. Would highly recommend

Customer Service - 4.5/5.0 -

Only comment would be daily communication on status of repair.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work completed is excellent!! Professional and courteous!!

Customer Service - 5.0/5.0 -

Kind and considerate

Returned Clean

My Experience - 5.0/5.0 -

The repair work exceeded my expectations. Everyone I communicated with were courteous,, friendly and professional.

Likely to Recommend - 5.0/5.0 -

I will definitely recommend Gerber!

Repair Quality - 5.0/5.0 -

My vehicle looks nearly new! I am very pleased with how my repairs were handled. Jon and Tracy in Springfield and Jimmy in Bentonville were extremely professional, courteous and took care of my vehicle with great care.

Customer Service - 5.0/5.0 -

As I mentioned in the previous question, everyone I communicated with treated me with respect and courtesy.

My Experience - 5.0/5.0 -

Good job prompt service Job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service Good job Timely

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service. Super quick turnaround.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great communication. Repair completed before the estimated timeline.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communication. Fast reliable service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They did great work