Gerber Collision & Glass - Berea
Gerber Collision & Glass - Berea offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
friendly helpful staff quick repair turnaround
Customer Service - 5.0/5.0 -
great
My Experience - 5.0/5.0 -
Steve and Lori were a amazing they took care of everything and made me feel like a friend. Now that is great customer service and I really appreciated it!
Likely to Recommend - 5.0/5.0 -
Berea location for sure.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lori’s a Star and Steve is gentleman.
Returned Clean
My Experience - 0.0/5.0 -
There is a large gash on the rubber piece beneath the door. Not sure how that could be missed after an inspection.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Was told the car would be ready in a week, but it actually took 2 1/2 weeks. The they have an automated text (received 3-4x) that tells you the car will not be completed for 3 weeks. This needs to be turned off. I have to bring the car back because of a piece that they totally missed during the repair and quality assurance inspection. I asked if a few spots hit by stones on the hood could be touched up (at my expense) & it was written down but it was not touched & had no communication about it. Finally, they removed an LED light I had put in the molding of the trunk and they did not bother to put it back or even let me know that they removed it in the first place. My first experience with them a few years ago was great. But not this time.
Customer Service - 2.5/5.0 -
Was told the car would be ready in a week, but it actually took 2 1/2 weeks. The they have an automated text (received 3-4x) that tells you the car will not be completed for 3 weeks. This needs to be turned off. I have to bring the car back because of a piece that they totally missed during the repair and quality assurance inspection. I asked if a few spots hit by stones on the hood could be touched up (at my expense) & it was written down but it was not touched & had no communication about it. Finally, they removed an LED light I had put in the molding of the trunk and they did not bother to put it back or even let me know that they removed it in the first place. My first experience with them a few years ago was great. But not this time.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We especially appreciated the courteous service by Laurie at the front desk in the Berea Office. Steve was the service representative that we worked with--he knew what he was talking about and very helpful.
My Experience - 5.0/5.0 -
Great job, no issues, looks factory new. Saved me money and time.
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The back of my Rogue looks great! The paint is a perfect match.
My Experience - 5.0/5.0 -
The staff are all couteous and willing to help. The repairs are spot on. Thank you for a job well done
Likely to Recommend - 5.0/5.0 -
I was made aware of Gerber while in NC and was impressed. The local Gerber met all my expectations
Repair Quality - 5.0/5.0 -
Gerber goes above and beyond to satisfy their customers
Customer Service - 5.0/5.0 -
Excellent staff, all friendly and willing to assist
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very professional > Explained everything they were going to do
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Friendly. Professional. Kept us up to date on repair progress. Always do excellent repair work. Would recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always very satisfied with the work we have had done at Gerber. Staff is very helpful - kept us informed throughout the process.
Customer Service - 5.0/5.0 -
Superb!
Returned Clean
My Experience - 5.0/5.0 -
Excellent job fixing my car. They worked well with both the insurance company and the rental car company to make the process easy.
My Experience - 5.0/5.0 -
Lorie and Bob were great to work with. The car looks great.
My Experience - 5.0/5.0 -
The team at Gerber in Berea did a wonderful job with my Toyota Camry. There were a lot of unknown problems along with the known ones that I took the car in for. Everyone from Steve that estimated, Laurie in the office, and the team that worked on the car took great care of me. The estimate ended up spot on, even with all the unknowns. My husband and I have used Gerber in the past and will be back in the future if needed. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was happy with the work that was done on my 2007 Camry.
Customer Service - 5.0/5.0 -
Staff at Gerber in Berea were very helpful and friendly. Steve did an excellent job estimating my car when there were a lot of unknowns. Laurie was very helpful with the paper work and updating me on the progress of my car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair was very well done My concern was that I was told it was a 2-3 day job and it took 10 days. Never would have scheduled the job at those dates if I’d know the time frame (needed the car for the weekend it was in for repair!).
Likely to Recommend - 5.0/5.0 -
But I’d tell them about my experience first
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The paint work was very well done but the fact that I was told it was a 3 day job and ended up being 10 days was annoying!!!
My Experience - 5.0/5.0 -
They were good at answering all my questions and fulfilled my requests.