Gerber Collision & Glass - Berea
Gerber Collision & Glass - Berea offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Dennis was terrific.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was extremely helpful as pleasant and kept me informed of progress through every step
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I do wish turn around time was faster. I was without my car for a month and a half.
Likely to Recommend - 5.0/5.0 -
Hell, yes.
Repair Quality - 5.0/5.0 -
Great people who do excellent work.
Customer Service - 5.0/5.0 -
They addressed all of my concerns and explained everything they did.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 3.5/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
Vehicle was repaired and sat for an extra 3 days past the completion time due to "someone needs to test drive it and it needs to be cleaned." When someone is paying for a vehicle rental while waiting for repairs they shouldn't have to wait additional DAYS for a 5 minute test drive and I dont care if you detail the car. Children throw stuff everywhere in it anyway. I dont care about it being clean.
Likely to Recommend - 5.0/5.0 -
More than Very Likely.
Repair Quality - 5.0/5.0 -
I cannot say enough about the excellent service and quality of your workmanship on my car. Thank you does not seem enough!!
Customer Service - 5.0/5.0 -
You are all AWESOME!! As the saying goes, "If it is not broken, don't fix it."
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The text reminders gave a finish date that was a whole week after the actual pick up date. That complicated what I had to arrange in my life to be available for pick up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was seamless. Lori at the front desk was knowledgeable, accommodating, and extremely helpful during the whole process. I would really recommend Gerber to anyone who wants quality service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always get the best service. The repairs are awesome, you can’t even tell the car was in an accident!
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
They did a great job restoring my vehicle to pre accident condition- you can’t even tell it was in an accident
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I have no doubt that the quality of work is top notch. The car looks great. However the communication is terrible, you really get left in limbo. I took my car in and I had to call to see if was even being looked at yet. The text messages they said never once told me that they had started to look at my car. Then I had called again to check up on it and I had asked Steve for 2 quotes, I had a trim piece above my tire I needed replaced that wasn't part of the accident. He told me a number and I said let's get it done while the car is there. He said no problem. I had also asked for a quote to repair my rear bumper he said he would have to talk to a tech and give me a call back with a quote. He never did, so I go to pick up my car yesterday and the trim piece didnt get replaced. When I spoke to him about it he acted like we didnt have that conversation. So now I have to wait for that part to come in and for them to call me so I can make another trip up there to have that installed. Just a little frustrated with that aspect.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
This would be my biggest complaint of it all, everyone was always friendly. But the communication was terrible. I had requested some additional service be done on my car.i was given a price and I gave the ok. They just didnt do it, then acted like they didn't know what I was talking about.
My Experience - 5.0/5.0 -
All of the staff and repair workers were totally awesome, and what a wonderful job on all the repairs, looks like brand new. Thank you so much 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 2.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very happy either way the service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service It was nice to receive updates about how my car was being fixed
Likely to Recommend - 5.0/5.0 -
ABSOLUTELY!
Repair Quality - 5.0/5.0 -
Excellent service. Would definitely tell people to use them !
Customer Service - 5.0/5.0 -
Kept me informed which was helpful