Gerber Collision & Glass - Bloomington/W 80th St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great experience

My Experience - 5.0/5.0 -

The updates were great. They kept me in the loop the whole time. The communication was friendly, informative, and very helpful. The car looks wonderful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was great to work with explained the process well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Adam is Great and informative. I was kept informed the entire time my truck was being repaired.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Excellent service, highly recommend.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service from Adam - despite from some of the challenges my vehicle was repaired to my deadline and in excellent quality.

Customer Service - 5.0/5.0 -

Great communication and expertise

My Experience - 5.0/5.0 -

Thank you so much for cleaning the mats in my car too! I did not expect such thoughtful service. You guys go the extra mile! The job you did on my car looks terrific!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for cleaning my mats in the car! Totally unexpected! I already filled out this survey. Perhaps it didn’t reach you?

Customer Service - 5.0/5.0 -

Personnel very caring, yet very professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

fast service 4 days early

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Very good news

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I have no reason to believe that things would be any different the next time. I would have no issues recommending Gerber.

Repair Quality - 5.0/5.0 -

The repair work was done very well. I was very pleased with the workmanship. I would use them again if needed.

Customer Service - 5.0/5.0 -

Dealing with Adam was a great experience. He was very accommodating and professional.

My Experience - 5.0/5.0 -

They were wonderful to work with, everything was on time. I understood exactly what they were going to do, they helped with a couple extra things I needed done. Truly, they were fabulous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Adam and the team were wonderful to work with. They did an outstanding job, done sooner than I expected, they made the whole process as easy as possible.

Customer Service - 5.0/5.0 -

They are great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

INCREDIBLE! they treated me like a family member & were so incredibly accommodating

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Tire rod was installed without bolt and pin. Car collapsed on the day after it was returned to me. I was in danger and lucky I wasn't on a highway or single land road when the car lost control and stopped. Team has been responsive about problems but this was dangerous.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

See note above. My safety was compromised and put a risk

Customer Service - 0.5/5.0 -

Car was repaired and given back to me. It collapsed on the highway. The tire iron bolt and safety pin were missing. I could have been killed. I still have not been reimbursed for the $300 tow bill to take the car back to the shop

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great in both in quality of work and service. Adam, the general manager, was on point with his communication and attention to detail. I will highly recommend Gerber going forward.

My Experience - 5.0/5.0 -

Our total experience with Gerber Collision has been fantastic. We had a very difficult situation with a stolen, damaged car that our 22-year-old had in the Twin Cities. We live in Nebraska. Adam Brachle was wonderful. He helped us figure out what to do next and coordinated with us remotely to help get our car fixed. His kindness and personal assistance was so appreciated. We cannot say enough positive things about our experience with Adam. We felt so fortunate to have connected with him and your business. On a scale of 1 to 10, our experience with your business was a 20.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Our experience at Gerber was amazing. Adam Brachle was so helpful and worked with us on a very challenging situation with our car being stolen and with our kid in MN. We needed to coordinate from Nebraska where we reside. He was fantastic to work with and we will recommend your company to our friends in the Twin Cities. (Thought we had answered this survey previously so this may be a duplicate.)

Customer Service - 5.0/5.0 -

Adam was fantastic and so kind.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service and results overall! Happy with the communication over progress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean