Gerber Collision & Glass - Blue Ash

My Experience - 5.0/5.0 -

Everyone was very nice and did their job very well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Fast and excellent service, keep up the great work. Thanks so much 😁

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always do excellent work.

Customer Service - 5.0/5.0 -

Always courteous and responsive

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

Just not sure if the are just interested in the customer or the insurance company paying

Repair Quality - 2.5/5.0 -

There are still items that I'm sure have not been corrected

Customer Service - 2.5/5.0 -

Initially great. But I called back and the girls said she would talk to someone and get back with me immediately. I had to call the next day

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Right after picking up the vehicle, I noticed that the passenger-side headlight is completely out (not working). As you can see in the attached photo, the driver-side headlight turns on normally, but the passenger side only shows the amber light—the main low beam is completely dead. Since I trusted your shop to return the vehicle in fully functional and safe driving condition, it is very disappointing to find this safety hazard immediately after pickup. I am not sure if this is due to a burned-out bulb that was missed during inspection or a wiring issue caused during the recent service. As it is unsafe to drive at night like this, please let me know how you plan to resolve this issue as soon as possible. I look forward to your prompt response to schedule a re-inspection and repair. You can reach me at 513-996-8128.

My Experience - 5.0/5.0 -

I was very pleased with the work on the car mirror after first I thought they had given me a larger mirror until I looked outside the car and noticed the mirrors were the same.

My Experience - 5.0/5.0 -

Great job! Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Staff knowledgeable and helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Knowledge and timely

Likely to Recommend - 3.5/5.0 -

Somewhat

Repair Quality - 4.5/5.0 -

Satisfied

Customer Service - 4.5/5.0 -

Very professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Excellent communication, easy to work with, and they returned a clean car to me!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would totally refer people to this Gerber location, I'd just remind them to check-in if they don't hear anything.

Repair Quality - 5.0/5.0 -

Gerber did a great job completing our repairs.

Customer Service - 5.0/5.0 -

When I brought the car in both the desk staff and the appraiser were incredibly kind, and really helpful in walking me through the process and expectations.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I’m 55 minutes away the first time they said my vehicle was ready it still had body damage! I come back up there 55 minutes away the vehicle looked great! Then drove home and the next day or so my vehicle starting smoking and the air conditioner wasn’t working so my insurance took it back up there!! Very disappointed with this service!

Customer Service - 1.5/5.0 -

no comment

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The car looks great , it was my husbands pride and joy when he bought it new, you did an excellent job and the staff I met was great ! Thank you Debbie

Customer Service - 5.0/5.0 -

Car looks great and the fact you cleaned it was very nice, your staff was very friendly and you did an excellent job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communication was great. The service was prompt. Everyone was nice.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0