Gerber Collision & Glass - Brownsburg

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car is back to normal. Thank you to Roman, Meg, and Dayne for helping me with Enterprise and all updates along the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber (Roman) were fantastic. They worked with the insurance to be to save my 2012 subaru and get it back to me in beautiful condition. Gerber is a great company to work with I highly recommend them

Likely to Recommend - 5.0/5.0 -

I highly recommend Gerber for all collision work Best company to work with

Repair Quality - 5.0/5.0 -

I'm very happy with Gerbers work and attention to detail. They kept me updated on progress. My car looks great

Customer Service - 5.0/5.0 -

The updates twice a week were very much appreciated

Returned Clean

My Experience - 5.0/5.0 -

From the office manager (Megan) to (Roman) the estimator, them and anyone else who i didn't get a name, all hit it out of the park. Will be talking about the awesome experience that I received for not looking for it.

Likely to Recommend - 5.0/5.0 -

Not 1 reason to not tell how easy and professional claim was handled

Repair Quality - 5.0/5.0 -

awesome care given to my claim

Customer Service - 5.0/5.0 -

1st class customer service I received

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

front passenger door making popping noise after opening past halfway point slight difference in bottom door creases.

Customer Service - 5.0/5.0 -

people where kind and very helpful.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great repair—car was a little dirty in the back after repair

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very professional, very personable, and the work looks great.

My Experience - 5.0/5.0 -

Everyone was completely professional and courteous and kept me up to date on every step.

My Experience - 5.0/5.0 -

Communication was above and beyond! I always knew when to expect my next phone call. Roman was very personable and took care to make sure I understood each step in the process. Professionalism was exhibited by all that I came in contact with!! Truly exceptional.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber provided timely updates on the repairs. They also worked with us in accommodating our schedule in making the repairs.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I don’t care for the way there is paint on the trim so it doesn’t match perfectly with the trim it butts up to. I don’t get why the black trim was not completely masked off so there would be no white paint on the black trim?

Likely to Recommend - 3.0/5.0 -

I thought Gerber was a little slow on repairs for just a bumper and I am not totally happy with the way it was painted unless I am wrong and if so I would be happy to apologize. When I get a chance I hope to look at another Ascent and see how the original paint was applied.

Repair Quality - 3.0/5.0 -

I am still waiting to hear from Alec about my issue with how the bumper was painted onto the black trim. I sent pics but have not heard back.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did an excellent job on the repair. The staff are very friendly and kept me informed throughout the repair process. I will use this business again without hesitation.

My Experience - 5.0/5.0 -

Excellent communication throughout the process. Great work! Highly recommend!

Likely to Recommend - 0.5/5.0 -

Absolutely will NEVER suggest this place and let my insurance company who suggested this place know this too. Went to 4 places closer to me before my insurance suggested this place and they all said 4 weeks Gerber said 2-3 (at all places parts were in stock) but sherbet came back at 5 weeks… Never Never these guys are a sham … and wayyy overpriced asked to fix a small dent and they came back with an 1800 replaced light (unnecessary ) and quarter panel for a small dent at edge.. other places said 500-600$ and they billed $1800! Come on man this place is horrible

Repair Quality - 0.5/5.0 -

Overpromise Underdeliver should some up the satisfaction

Customer Service - 0.5/5.0 -

The adjustment reps are not friendly … they just want to get their job done and not give a solid answer… the front desk acted like she was way overwhelmed

Returned Clean

My Experience - 0.0/5.0 -

I brought my vehicle in for a bumper repair paid by Silverrock. I then had a self pay portion to buff the entire vehicle in addition to the Silverrock claim. There seemed to be some confusion on this so I confirmed twice that the self pay portion was in fact completed before I drove 40 min to come pick up the car. The only thing completed was the bumper. The rest of the car was not touched. I was not charged, but I’m extremely frustrated that I was told twice that the self pay portion was completed when it was not. It was a waste of my time to come get my vehicle when it wasn’t even done. I was offered to come back when the GM was back at the location but honestly I did not want to come back or leave my vehicle again because I don’t trust that the service would have been completed.