Gerber Collision & Glass - Buffalo Grove

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Went smooth, she kept me updated. She was great

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

The vehicle was left dirty in the inside. My roof liner has stains that were not there when I took the vehicle. My vehicle took longer than expected in the shop.

Customer Service - 4.5/5.0 -

Ivette kept me inform of all the changes and time frame

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied. Carlos was wonderful to deal with. His customer service was excellent.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Carlos was friendly, professional and did a good job of keeping me informed during the process.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Hood is misaligned, my right fender is missing the high country logo

Customer Service - 1.5/5.0 -

Weren’t clear with the instructions when my car was ready and had to pick up my car the next day

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber did a great job with the repair. The team is very responsive (shout out to Yvette who managed my repair). Yvette was very courteous and polite and ensured she kept me posted about the repair status. Very satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Yvette is excellent. She was always on top of the repair and was in constant communication and providing status updates.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

evet was so good and help me alot and give me update on my car

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kevin and team did an excellent job with communication and updates, both with myself and the insurance company.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was SO kind and so communicative during the entire process. Friendly service, yet very quick and efficient. I'm extremely happy.

Customer Service - 5.0/5.0 -

Everyone at the shop was fantastic.

My Experience - 5.0/5.0 -

What a trying experience to be without my car for almost 3 months. However, I recognize it was through no fault of Gerber but with Nissan. Carlos was great to work with and kept me informed throughout the long process. He was the one who gave me the advice to involve consumer affairs, which is finally what turned things around. I also appreciated that Gerber stepped up to offer me a rental car for a short period of time once the part finally came in while they finished the repair. I was at my wits end by then and this helped me immensely. They also worked well with my insurance company to get things resolved. Thanks Carlos for staying involved and being empathetic with my crazy, never ending situation.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks for tips on keeping the paint in tact and for fully cleaning out the car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

I would like to tell thank so much for Carlos (Gerber) he help a lots. He is very nice with me Thanks 100times. Customer Bella Katz