Gerber Collision & Glass - Highland Park

My Experience - 0.0/5.0 -

It took nearly 6 weeks and around a dozen phone calls to complete the repairs. We could not be more dissatisfied.

Likely to Recommend - 0.5/5.0 -

Overall a terrible experience

Repair Quality - 3.5/5.0 -

The completed repair works does appear to be good. Hard for me to say accurately as I'm not a mechanic.

Customer Service - 0.5/5.0 -

Horribly run company. Terrible management. Lack of trust in their process and question the workmanship because of the poorly managed company.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

My second visit in about 3 months

Repair Quality - 4.5/5.0 -

When i originally arrived there was still a scrape on my car. After bringing it to your attention the problem was buffed out to my satisfaction

Customer Service - 5.0/5.0 -

Does not apply

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great work

Likely to Recommend - 5.0/5.0 -

Totally positive experience.

Repair Quality - 5.0/5.0 -

Prompt, extremely polite and helpful and delivered exactly as promised.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was extremely helpful. While waiting, I watched the front desk staff expertly handle an angry customer and was impressed by how they defused the situation.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks and runs great

Customer Service - 5.0/5.0 -

Easy and friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone I met was professional, helpful, and informative. I can only report I was completely pleased with Gerber and all the employees I dealt with.

Likely to Recommend - 5.0/5.0 -

Will gladly recommend Gerber to family snd friends

Repair Quality - 5.0/5.0 -

All of the employees at Gerber were friendly professional and good listeners. All of the above resulted in a very positive experience. Highly recommend.

Customer Service - 5.0/5.0 -

Excellent customer service

Returned Clean

Likely to Recommend - 4.0/5.0 -

Ladies at front desk were very polite and helpful as was everyone who I spoke with

Repair Quality - 3.5/5.0 -

Denise and Natalie at front desk were very helpful. Problem was every 2 days the update on when car was ready changed.

Customer Service - 5.0/5.0 -

Denise and Natalie did a great job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber got me an appointment immediately and quickly examined my car damages. The link that tracks the repair progress is very good and the follow-up once the car was repaired was all very professional. They explained the damages clearly .

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 1.0/5.0

My Experience - 5.0/5.0 -

The process was easy and the service was great! This is my second time using Gerber for a major repair and both experiences were very positive! I submitted the claim through insurance and Gerber took care of all of the paperwork which was much appreciated. They were very communicative throughout the process and everyone was was very friendly! More importantly my car looks great, thank you!

My Experience - 0.0/5.0 -

Scheduled 3 1/2 weeks ahead of time. Supposed to be 4 days of time to complete. Ended up taking 9 days forcing me to pay extra $150 car rental even though nothing extra was required to complete car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0