Gerber Collision & Glass - Burbank (Il)

My Experience - 5.0/5.0 -

The entire process was explained to me very throughly. Everyone was very professional from the office staff to the technicians. I felt they were trustworthy and appreciated how detail each answer was to my questions.

My Experience - 5.0/5.0 -

Great Service from beginning to end!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Gerber people was great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The young woman at front desk was very nice and guy was very nice too

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

There were a few hiccups but the team really worked hard to straighten out the problems.

Customer Service - 5.0/5.0 -

They were great.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Some dents were not repaired and there’s a blemish in the new paint on the hood. Interior of the car was very dirty and smelly when I picked it up. Had it detailed and then there was an issue with the detailing and had to bring it back to the detail place again. The repairs also took about a month and I almost ran out of rental coverage before being able to pick it up. Overall just a hassle.

Customer Service - 4.0/5.0 -

Customer service was fine.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very good on communicating as the work was getting done

Customer Service - 4.5/5.0 -

Very polite

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for communicating every step of the way.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They did a really good job with the paint work on my left side mirror for my vehicle. You can’t even tell that my mirror or door was ever damaged before they did an amazing job.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Very helpful and knowledgeable staff. Gracie was very patient working through insurance claim process. Pedro gave a very Clear estimate of what the cost and time would be. Eric was very helpful in keeping to the schedule.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great people to do business with

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

From the very beginning to the very end very professional notifications were awesome. Always letting me know the process and great timing. Very happy, love to lifetime warranty on their job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The job was completed on time. Everything was perfect. They kept me updated, On the progress of my jeep and when I went to pick up my jeep The people were so pleasant and nice My Jeep is in great shape now I will recommend them to everybody.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was treated wonderfully by the staff from beginning to end. Pedro did my estimate and it was a pleasure. Grace at your front desk was a joy and very helpful and professional. Eric your shop manager was very efficient and took great care of my car which looked brand new . So my experience at Gerber in Burbank was really great !!! Thanks GERBER

Likely to Recommend - 5.0/5.0 -

Great

Repair Quality - 5.0/5.0 -

Great service , from all the staff

Customer Service - 5.0/5.0 -

Very Happy

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0