Gerber Collision & Glass - Oak Lawn/Central Ave.

4.7 (6,755reviews)
95%
10933 S Central Ave,  Oak Lawn,  IL  60453
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Gerber Collision & Glass - Oak Lawn/Central Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
GM
I-Car
Jeep
Ram
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Reviews (6,755)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and helpful throughout the repair process. The quality of repairs is highly regarded, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with regular text and phone updates keeping customers well-informed. Timeliness is generally excellent, with many repairs completed ahead of schedule. The shop maintains high cleanliness standards, often returning vehicles cleaner than when dropped off. While most experiences are overwhelmingly positive, some customers noted occasional delays due to parts availability and minor follow-up issues that were typically resolved promptly.
AI-Generated from reviews written in the last 12 months
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"I was completely satisfied with the car repairs at Gerber Collision and Glass. The service was excellent ..." Read more
"I would give it an 11 if I could."
"Gerber does excellent repair work . The employees are very professional. I am very glad I found this company ."
"Beyond totally satisfied. The car looks great! The repair work was beyond what I expected."
"The car was repaired a little earlier than promised and I was glad I received it when I did."
"Earlier than expected!"
"Ahead of schedule and constant updates. Made the repair process very easy."
"... throughout the entire process, they honest and reliable. Couldnt believe vehicle was ready 1 week before estimated completion time. Highly recommend this location." Read more
"... that the shop may have my vehicle for up to 30 days. I brought my car in on 29 and picked it up at the end of the day on 212" Read more
"Customer service was outstanding. I especially loved the updates and communication regarding the progress of repairs."
"... around at this location. And they never disappoint. Constant updates on their progress via text and phone calls. Exceptional customer service." Read more
"Gerber collision always kept me in the loop, about what was happening, delays due to parts being damaged during shipping. ..." Read more
"Very professional experience. I loved how I got emails letting me know the progress of my car. I was truly reassured my car was in good hands. Thank ..." Read more

My Experience

Great service start to finish. Knowledgeable staff that takes time to answer any questions.

My Experience

Gerber was great!! Customer service was outstanding!!! My car looks like new!

Likely to Recommend

Too soon a to tell.

Repair Quality

Customer Service

Say question one response.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Passenger sliding door won't open from the inside buttons or handle. Someone must open that door from the outside to let the kids out. Passenger sliding door sometimes struggles to unlatch and open smoothly. Driver side sliding door won't close now. Windows on passenger side are slower to go up than the driver side.

Likely to Recommend

According to I-CAR and Stellantis/Jeep repair guidelines, a post-repair diagnostic procedure is required to verify system health and clear DTCs created during shop service. Whether the system lockup was caused by voltage drops during service or write commands during your post-repair scan, the vehicle was in Gerber's exclusive care when the safety configurations and language controls glitched. Please provide Gerber's official written response stating that you are refusing to restore these driver safety features to pre-repair condition so I can submit it directly to the state regulatory board.

Repair Quality

According to I-CAR and Stellantis/Jeep repair guidelines, a post-repair diagnostic procedure is required to verify system health and clear DTCs created during shop service. Whether the system lockup was caused by voltage drops during service or write commands during your post-repair scan, the vehicle was in Gerber's exclusive care when the safety configurations and language controls glitched. Please provide Gerber's official written response stating that you are refusing to restore these driver safety features to pre-repair condition so I can submit it directly to the state regulatory board.

Customer Service

According to I-CAR and Stellantis/Jeep repair guidelines, a post-repair diagnostic procedure is required to verify system health and clear DTCs created during shop service. Whether the system lockup was caused by voltage drops during service or write commands during your post-repair scan, the vehicle was in Gerber's exclusive care when the safety configurations and language controls glitched. Please provide Gerber's official written response stating that you are refusing to restore these driver safety features to pre-repair condition so I can submit it directly to the state regulatory board.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Very nice company. kept me posted on everything took a little longer then I thought but they were very polite and efficient. Very accommodating as well for keeping my car. Definitely would recommend them.

Likely to Recommend

Customer service and repairs were great!

Repair Quality

Very efficient and caring about their customers and service.

Customer Service

Communication was great and all around help and work was great.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Gerber stands behind there repairs when let them know of a problem they make you know they will be there to correct the problem

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was great and a special thanks to David for staying in touch throughout the process. The work the shop did was excellent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone that I encountered was very professional and I got my car back before the expected date and the work was amazing!!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

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