Gerber Collision & Glass - Oak Lawn/Central Ave.

My Experience - 0.0/5.0 -

My vehicle was not assembled correctly.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

Front grill was not replaced correctly and when I went back to get it replaced correctly the clip that held it in place was broken broken

Customer Service - 3.0/5.0 -

The grill was replaced wrong and when I went back to get it fixed the clip that held it together was broken

My Experience - 5.0/5.0 -

Car lookss flawless. The text updates were amazing. So happy with my experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great Team … Super Updates … and completed earlier than expected. Kudos to Annie ,Emily , and the Gerber Team

My Experience - 5.0/5.0 -

customer service was excellent . i appreciate the staff and the way communicated with me. thank you so much for everything ❣️❣️❣️❣️

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It was beyond amazing. I am so satisfied the staff the way I was treated the work you guys did words cannot describe how happy I am. I’m coming back to get my window done. I am beyond ecstatic. My car looks beautiful thank you guys. It’s running wonderfully. I cannot thank you guys enough. Please tell everybody from Emily to Annie to the whole day after that I appreciate all of them and they are so amazing and so gracious and so kind I just cannot give enough good words.❤️

Likely to Recommend - 5.0/5.0 -

I’ve been telling every single person who did the repairs on my car and I make sure everybody knows which Gerber I went to and how I was treated and you guys were so respectful and so helpful and I just have not a bad thing to say I mean, hands-down, and this has been the best experience I’ve ever had when it came to repairing a car

Repair Quality - 5.0/5.0 -

Can I tell you I have never had an amazing experience like I did with the team? I mean everybody from Annie to Emily to everybody. So professional I mean just everything about the experience was amazing and I felt so at home and I just felt like they cared and they showed they did my car just looked absolutely amazing and I will definitely be back for anything else I need and I am so grateful to them thank you everybody you guys are amazing.

Customer Service - 5.0/5.0 -

I cannot say enough nice things about the team over there management Annie Emily everybody I met every single person I came in contact with was phenomenal. Thank you so much you guys.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Satisfied

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was very happy with the service. Everybody was very helpful and friendly and my car was finished that time as promised and the work was very good again the staff was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0 -

I don’t have many positives to mention about my experience. When we picked up the vehicle, the ABS warning light and automatic emergency braking warning light were both illuminated, yet no one mentioned this to us. We had to go back inside and point it out ourselves. Unfortunately, the mechanic was no longer available to address the issue at that time, which caused an additional delay in getting the vehicle back. On top of that, the wrong wheel was installed on the left front of the vehicle. We noticed this because there was still a significant amount of tire lubricant smeared on the assembly after installation. (wheel had a different finish than the factory wheels). At that point, we were already frustrated by the previous issue and decided we would rather just deal with the incorrect wheel than experience another delay. Overall, this experience was disappointing and I feel there needs to be much more attention to detail when working on customers’ vehicles. These are important safety-related items that should have been identified before the vehicle was returned to us. One additional concern: when we arrived to pick up the vehicle, there did not appear to be much verification that we were actually the owners or authorized to pick up the vehicle. Someone else could potentially have come in and claimed the vehicle. I strongly recommend implementing a more thorough vehicle pickup verification process. This version keeps your frustration clear without sounding overly emotional, which will make the complaints harder for them to dismiss.

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will most definitely recommend anyone and everyone to come to gerber.You guys are the best

Repair Quality - 5.0/5.0 -

Great service.Friendly people truck looks absolutely fantastic.Love.The way they completed the job and ahead of schedule.Everything is absolutely perfect.I can't thank you enough for all the work you've done not once but twice everything is absolutely awesome.Thank you

Customer Service - 5.0/5.0 -

Paint was absolutely fantastic.Truck looks awesome.Love it.Thank you guys so much for all the work that you've done.I don't want to say if I ever have to come back.I'm coming to you.I hope I don't have to but thank you so much for the work you've done

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Would have like the work completed quicker.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Friendly and knowledgeable staff. I loved that when there was an issue, they corrected it to ensure the parts for my vehicle were correct and fit properly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Smooth process.