Gerber Collision & Glass - Cary
In operation 81 years, 14 years at this location.
Gerber Collision & Glass - Cary offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Everything was great except fir coordination of car rental. It took too long and they took me to a second location. Last time I picked up the car at Gerber.
My Experience - 5.0/5.0 -
Stephanie did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very rare these days but wish more outfits had the same excellent cust service focus that Gerbers does. 10 in my book
My Experience - 5.0/5.0 -
Couldn't ask for a better experience... definitely the only body shop I'll use. Great customer service beginning with the first phone call through the final handshake. Gus - who works the front desk - is totally awesome and a delight to chat with. Spoke over the phone with Stephanie and Helen and they were very helpful and cheerful. Andy, the shop manager, went out of his way to help me with dropping off my car after hours. And, Brad, my estimator was helpful, friendly and courteous. Definitely at the top of my list! Gerber is first class.
My Experience - 0.0/5.0 -
There are two noticeable chips in the body of the pieces that were re-installed when the bumper was put back on my SUV. The customer service was great but we are disappointed that I have to now bring it back again for repairs after having had a rental 5-6 days longer than initially was told.
My Experience - 0.0/5.0 -
1. The last SMS message stated that you would be open until 6pm.... Not the case on Monday (today) 2. The incorrect parts were ordered so my car was late by 3 days (including a weekend).....that leads me to item 3.... 3. The rental car was a minivan ! I know you don't have direct control of this but I had to drive around in that thing for nearly a full week..good thing I don't have any pride .... 4. The rental car place was advertised as being 1/2 mile from Gerber .... Not so! Even on Fantasy Island that was a 15 minute drive ...The dropping off process took way too long
My Experience - 5.0/5.0 -
Amazing! Will recommend everyone I know. Thanks Brad!
My Experience - 5.0/5.0 -
It was a great experience working with Brad. I appreciated the estimate he provided when I stopped by without an appointment as well as the time he spent with me explaining my repair options. He also handled the parts dealer sending him the wrong part to fix my car very well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
At intake, i informed gerber my concern that the windshield washer bottle was broken since there was liquid on the road after the crash. The mechanic did finally inspect bottle finding no damage. I asked where then did the liquid come from but did not gey an answer. Just before delivery I asked the bottle be filled. The washer solution leaked onto the floor. The part had to be ordered, etc resulting in two or three more days in the shop.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
The only thing I wanted to point out is the fact that the interior of my car had some grime on the seat, door, and other components after I received it. If you guys want ideas for getting even better than you already are, this is something to consider improving. A simple wipe down and even a complimentary vacuuming of the interior after they are done with the car would be a nice thing to add in. Maybe this is typically done but was forgotten this one time. The rest of my experience was great and I will consider using Gerber again in the future. Thanks!