Gerber Collision & Glass - Chicago/1005 W. Huron

My Experience - 5.0/5.0 -

Did great job of communicating status. Unfortunate had to redo which added time.

My Experience - 5.0/5.0 -

Justin did a fantastic job! The entire team at Gerber were helpful, attentive and so knowledgeable! I would come back for any future repairs.

My Experience - 0.0/5.0 -

Warning lights appear on my dashboard indicating that during the course of making repairs, my fuel tank was impacted. A closer look reveals the funnel area was not properly put back together. The gas tank cover no longer fits tightly. I request your assistance.

Likely to Recommend - 2.5/5.0 -

I think Gerber behaved irresponsibly.

Repair Quality - 2.5/5.0 -

As I have previously reported to you, I am disappointed that on August 24th when I retrieved my vehicle, both James Mitchell and I discovered my vehicle's electrical system had been damaged during the course of repairing dents. Mitchell preliminarily assessed the nature of the problem then told me I would have to pay $200.00+ to have another professional give an opinion. No apology or acceptance of responsibility for the damage having occurred while my vehicle was in your organization's care. Instead, I took my vehicle to a local mechanic and paid $45 to have the electrical system totally repaired within a matter of minutes. I deserve to be reimbursed, and I have retained the receipt from Armando's Auto Repair located in Bridgeport.

Customer Service - 2.5/5.0 -

See my comments above.

Returned Clean

My Experience - 5.0/5.0 -

James and Aaron were professional, respectful, courteous, and answered any questions I had. I felt comfortable, welcomed, and assured that my car was in good hands. They did not disappoint. The car was completed ahead of time. I was given instructions about the after care of the car, for instance how long to wait to wash the car, etc. He also made me aware that I have a lifetime warranty on the parts as long I own the vehicle. If anything comes up with the repairs that were done, to let him know. He called at certain points to inform me of the progress. James was always a gentleman and respectful. What he promised, he came through with. This was by far THE best service I have had in a long time! Thank you to the staff for a wonderful job on my car and for the professional service.

My Experience - 5.0/5.0 -

Erin and Justin were very nice and professional

My Experience - 5.0/5.0 -

Timely professional interactions, excellent work. Personnable staff. Recommend highly and this a second round (different cars) with bodywork by Gerber. Justin is superb.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional, personable, quick service and great body work on my car. Gave regular updates. I had to change the appointment at least once and there was no problem at all. Justin and the rest of the team are great. Highly recommend.

Customer Service - 5.0/5.0 -

See earlier comments. Great service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The experience with your employees was quite stellar with my vehicle being in pristine condition when it was placed back in my possession upon completion. I would truly recommend your business to all my family & friends as well as strangers in the future with sincere & acute sincerity. It is no wonder why you are so highly appreciated by EVERYONE!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

they did a wonderful job, I highly recommend gerber.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Excellent repair

Customer Service - 5.0/5.0 -

Finished earlier than estimated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you to the team. James did an excellent job of keeping me updated along with when it would be ready for pickup. The service was great and I would recommend this location to family and friends. Thank you for making my Cadillac whole again! I appreciate you all.

My Experience - 5.0/5.0 -

Great stuff and the repair came out great. Can’t wait to be able to compete a deep clean and wax.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The process was very easy and the people were very nice and helpful during the process.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Outstanding

Customer Service - 5.0/5.0 -

Aaron and Justin very focused on the customer!!!

Returned Clean

My Experience - 5.0/5.0 -

James was fantastic! So was the guy on the phone who oversaw the process…believe his name was Aaron?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean