Gerber Collision & Glass - Chicago/Elston Ave.
Gerber Collision & Glass - Chicago/Elston Ave offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Overall, it was a good experience.
Repair Quality - 4.5/5.0 -
Miscommunication on actual time/date to pick up car. And I recently found some minor damage from broken glass on the interior trim between windshield & driver’s door.
Customer Service - 4.5/5.0 -
See previous Q and A. But everyone was very courteous.
Likely to Recommend - 3.5/5.0 -
I would probably use again
Repair Quality - 3.5/5.0 -
Still missing a part but the work seems ok so far.
Customer Service - 3.5/5.0 -
Communication is mostly ok but a little short of expectations.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It took a while to get in contact, but once we were communicating the information was good.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service. Steve was friendly, professional and kept me updated with the process. The repair was done well, quickly and car interior was even cleaned very well. They also coordinated the rental with enterprise to pick me up to get the rental. Very satisfied and would recommend Gerber and Steve.
Likely to Recommend - 5.0/5.0 -
My 3rd time using the services of this Gerber Location. Fast service, with great communication.
Repair Quality - 5.0/5.0 -
Satisfied with all the work and repairs to my car. They went above and beyond exceeding my expectations.
Customer Service - 5.0/5.0 -
Friendly and attentive. Great communication. Kept me updated throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you for the great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They stole my weed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They stole my weed
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Steve was super nice, professional and communicated every step of the way and the service was quick and great. Would recommend this place 10/10 everytime!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
No notes. Great experience given the circumstances. Steve provided updates personally and the regular text updates were great. The car looks and drives like nothing happened and it came back a day early. Thank you!
Likely to Recommend - 5.0/5.0 -
All around a great experience given the circumstances. It’s unfortunate that I need to schedule follow up work but it’s not unexpected.
Repair Quality - 3.5/5.0 -
Lingering issues after repair. Absolutely related to the work that was done (EG these were not issues prior to the repair work).
Customer Service - 3.5/5.0 -
My car suffers from lingering issues. The rear brakes, where all the repair work happened, squeaks, squeals, and makes noises all the time now. While driving and while braking. Everything thing else was great, though. I really appreciated the constant updates and speedy return of my car. I’ll need to schedule a follow up visit to address these lingering problems though.
Likely to Recommend - 2.5/5.0 -
There were plastic screws that were not screwed back!?! The ceiling light from the back seats was on and dangling--fell out. It was on at night when I checked the car to retrieve an item from the trunk. The trunk was a mess with debris not vacuumed as well as the trunk cover not placed back. Receptionist was the only good thing about this location. I will not go back here again. Who knows what else was taken out of the car besides a box of chips that was opened which I purchased for my students 1st day back at school.
Repair Quality - 2.5/5.0 -
I gave a 5 because th window and dents were fixed but the state of the interior would have warranted a 2. Again, Gabriella was wonderful to deal with but the guys fixing the issues are not commendable. A job should be completed with care from beginning to the end.
Customer Service - 5.0/5.0 -
Gabriella was great. The estimator was proficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good job. I’m satisfied all the way around. My only reservation is that I don’t really remember all the things that were already scratched up let’s say. So if this were a brand new car, which I was absolutely sure what shape it was in. I probably would’ve given a 10. Thanks for a good job.