Gerber Collision & Glass - Chicago/Huron St.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Unfortunately, this was my 3rd trip to Gerber in a couple years. Fortunately, the office staff are wonderful and the work is absolutely top notch. They make rough situations much easier.

Customer Service - 5.0/5.0 -

Customer service is phenomenal.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I tried 3 times to call the office but no one answered. There was one issue with the lock/unlock buttons in the driver side door. They are not working. Please advise what needs to be done in order to fix it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Professional and friendly service and effective at the repairs

Repair Quality - 5.0/5.0 -

The repairs look good

Customer Service - 5.0/5.0 -

Irene and Jennifer were the main people I communicated with and they were both kind and professional and effective communicators

My Experience - 5.0/5.0 -

Great job on the car. Great service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I love doin business with gerber Miguel was awesome they made my ram 1500 look brand new

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Really great service. Every associate is extremely respectful and kind. Highly recommend getber

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job. They updated me and kept me in the loop for the entire experience.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I had a very good experience at this location! Miguel was very helpful and consistently kept me updated while my car was being worked on for a whole month! He explained the process and was very transparent on what to expect and the repairs that needed to be done. When I was able to finally get my car back, he made me feel like I was taken care of and that the shop would be there for any of my car needs going forward. I really appreciate everything!

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 1.5/5.0 -

I don’t think I’d recommend them

Repair Quality - 3.0/5.0 -

I think overall, the work performed was decent. However, my issue was about the lack of communication between me and the advisor. The promises made to me were not kept. My car was supposed to be ready in 3 weeks but it took over a month for me to get my car back. In addition, when I picked it up something was missing from my car that didn’t have anything to do with the repairs. So I’m still waiting for them to reorder the part and replace it. It was obviously stolen. Which I’m very annoyed about.

Customer Service - 2.5/5.0 -

The customer service was awful. The first week great but after that nothing. I even had my husband call.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0