Gerber Collision & Glass - Chicago/NW Hwy.

My Experience - 5.0/5.0 -

Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Staff was courteous and professional and understanding of my frustration with the long delay in getting the parts for my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is Wanda. My car was clean. I appreciate that so much. Thank you for servicing my car.

My Experience - 5.0/5.0 -

From the front desk to the adjuster, staff was friendly and helpful. I was kept up to date about repairs (and pleased that it was done faster than expected). I appreciate the smooth way Gerber coordinated with the insurance company and the rental car company.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very friendly professional staff took care of me incredibly well. The car looks brand new. Recommend this body shop…. 5 stars!

My Experience - 5.0/5.0 -

The staff was friendly and very helpful. I was impressed with the service quality and workmanship.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was very pleased with the car couldn’t have done a better job and it was done fast. That’s why this is my fourth trip to Gerber.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I was told the car would be ready 4/6, car was ready 4/10, had no communication or update on the status of the car until it was ready to be picked up on 4/10 and was told we had to pick it up on 4/10 within 30 minutes before the shop closed down. We are a one car family, we have a 6 month old, luckily I could pick my son up from day care and didn’t need the car to do so. If that wasn’t the case, he would’ve been picked up late due to having to pick up the car. I was working from home and my husband was at work. He had to leave work early and dock his day in order to go pick up the car. With an under 30 minute notice. This all could have been avoided with up front communication so that our family could plan accordingly. Instead, my husband now has to work on the weekend to make up for this because we “had” to pick up the car on 4/10 with less than 30 minutes notice. I will avoid doing business with Gerber in the future.

My Experience - 5.0/5.0 -

Excellent customer service

My Experience - 5.0/5.0 -

Great service and fast good work. Well done Gerber.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Car looks perfect!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great communication

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 0.5/5.0 -

I have not received my vehicle yet

Customer Service - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Looks great

Customer Service - 3.5/5.0 -

Misunderstanding on informing me when the job will be completed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Super hard to reach by phones

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You all did a great job that's all I could say

My Experience - 5.0/5.0 -

Thank you Chris , I appreciate you job for my car , everything is good.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Thank you Chris and the team for fixed my car ! I’m. satisfied for your job .

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

A Big Ten, a superior rating in every respect, workmanship, communication, politeness, understanding, reliability. A job well done!

Customer Service - 5.0/5.0