Gerber Collision & Glass - Cincinnati/Aicholtz Rd.

4.8 (3,131reviews)
95%
4624 Aicholtz Rd,  Cincinnati,  OH  45244

In operation 85 years, 10 years at this location.

Gerber Collision & Glass - Cincinnati/Old St. Rt. 74 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (3,131)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, with many highlighting proactive bi-weekly updates via calls and texts that kept them informed throughout the repair process. Repair quality receives high marks, with numerous customers noting their vehicles looked brand new or like they just came off the showroom floor. The front desk and customer-facing staff are frequently commended for being friendly, professional, and courteous. Timeliness is another strong point, with many vehicles completed ahead of schedule. A few customers noted areas for improvement, including occasional delays without proactive notification, cleanliness of vehicles upon return, and rare instances of incomplete repairs requiring follow-up visits.
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"My car looks amazing! The paint job is beautiful, a perfect match!"
"The quality of work was above and beyond my expectations. The fact that a couple small things were noticed ..." Read more
"... THIS LOCATION has ALWAYS exceed my expectations. My vehicle looks like she came off the showroom floor when I first got her." Read more
"Minimum amount of effort made. Clean up not complete."
"... you were doing and my car repair was in good hands! The outcome surpassed my expectations!" Read more
"... vehicle was done a week earlier than expected and they called me every two business days to give me updates all unprompted. This is a level of service I've never ..." Read more
"... Gerber Collision put the other shop to shame! The communication and updates from Gerber was second to none! It's nice to have a company that keeps you informed ..." Read more
"... communication was outstanding. The fact that you reach out proactively twice a week to provide updates was really amazing. I only got to check out the workmanship ..." Read more
"The estimate to complete and the communication was terrible. I had to can many plans because they kept pushing ..." Read more
"Please don't waste my time or yours. I was unhappy with the timeframe and mixed communication. This is not something that can be fixed. Just a poor ..." Read more

Likely to Recommend

Repair Quality

Customer Service

My Experience

Pam and Amye are saints and I appreciate their regular updates as my car was being repaired and how quick and responsive they were when I had questions pertaining to repair timelines, rental cars and insurance. My car is working well so far, and I have not had any problems!

Likely to Recommend

Repair Quality

Not only did Gerber do a great job on the damage to my car but made the procedure seamless. Their staff was so professional and helped me in every way. That’s very important for anyone but especially for a 78 year old that doesn’t deal with rentals and insurance companies often. Thank you Gerber.

Customer Service

My Experience

Appreciated all the updates keeping me informed of the progress of my car. If I had a question I always felt informed. Great customer service prior to any work performed on my car, and during the process.

Likely to Recommend

Already shared my satisfaction with a friend.

Repair Quality

Customer Service

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Customer Service

My Experience

They did a great job. And I loved how they called frequently to keep me updated. Would highly recommend

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Would absolutely recommend

Repair Quality

Looks like new!

Customer Service

Did a fantastic job! Great communication !

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Repair Quality

Customer Service

My Experience

My Experience

Amazing job

My Experience

My Experience

Took to long left tape on the back of the car, grease on the seatbelt

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Repair Quality

Great repair in timely manner

Customer Service

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Repair Quality

Customer Service

My Experience

I was treated like family , five star customer service and my car looks like new

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My Experience

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Repair Quality

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My Experience

I’m very impressed on the work that they did. You can’t even tell that somebody hit the back of my car. Thank you!

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My Experience

My Experience

Gerber Collision was always so receptive to my phone calls and questions. Amazing customer service!

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Repair Quality

Great customer service

Customer Service

My Experience

Everything went well and I was very satisfied with it all.

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Repair Quality

Customer Service

My Experience

I appreciate you keeping me updated on the process. Also, the people working upfront are very welcoming and courteous.

Likely to Recommend

Repair Quality

Customer Service