Gerber Collision & Glass - Cincinnati/Aicholtz Rd.

My Experience - 5.0/5.0 -

Fast and easy service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and communication

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Please call me tomorrow at 513-490-0726. The door is not opening from the inside. The exterior work looks fabulous.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely but I hope I don’t have another accident for sure!!

Repair Quality - 5.0/5.0 -

Quality body work. Looks brand new!

Customer Service - 5.0/5.0 -

Kept me posted on progress, friendly service and efficient office personnel that were very helpful.

Likely to Recommend - 5.0/5.0 -

I actually have Gerber Collison and Glass business cards in my car that I pass out to folks.

Repair Quality - 5.0/5.0 -

Gerber Collision & Glass (at THIS LOCATION) has ALWAYS exceed my expectations. My vehicle looks like she came off the showroom floor when I first got her.

Customer Service - 5.0/5.0 -

Updates and communication were excellent with Ms Pam and Ms Amy. These ladies are wonderful and know their skills

Returned Clean

My Experience - 5.0/5.0 -

Eastgate location is great. From the constant follow up from Jacquline without me having to follow up was as smooth as it could. Obviously it’s clear, no one plans to have an accident. I didn’t have to do anything. I dropped the car off, the young lady at the desk, (Debbie or Donna?) was great. Greeted me with a smile. You don’t know my father in law, but when he say the car after, his first words were “wow! They did a great job. If I ever need anything done this is where I’ll be dropping off my cars” I know it seems small, but it’s a huge compliment coming from him! Great job all around.

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend this repair shop to anyone.

Repair Quality - 5.0/5.0 -

This is our second experience with Gerber Collision & Glass. Both times has been a pleasant experience. The contacts were very professional and understanding. We know we were in good hands. They were excellent with the communication about the process on the repairs.

Customer Service - 5.0/5.0 -

The customer service was excellent. We did not have to call not one time to get an update.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good service and friendly helpful staff thank you

Customer Service - 5.0/5.0 -

Very good service

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I quality of have a new passenger side door put on my 2006 Chevrolet Monte Carlo in making sure all the controls like power window, door locks work properly.

Customer Service - 5.0/5.0 -

Gerber Collision was very good in letting me know when my car would be ready.

Returned Clean

My Experience - 5.0/5.0 -

Great experience from start to finish!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I have used your services many times throughout the years and I can honestly say I have never been disappointed in your professionalism and workmanship.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Staff at the desk is friendly and courteous. She arranged for the estimate very promptly and contacted me with the estimate in a few days, and the parts in s few more.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Minimum amount of effort made. Clean up not complete.

Customer Service - 3.5/5.0

My Experience - 0.0/5.0 -

Less than pleased. Had our car for a week and a half. They left damage parts in the vehicle when we picked it up and also damaged the thermostat dial on the car have pics of it too. I called back gm said if we brought it back they could fix it but I had an appointment already and they closed within the hour and during the holiday weekend.

Likely to Recommend - 1.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 1.5/5.0 -

Left damage parts from the repair in the vehicle. Damaged the thermostat wheel(luckily we were able to snap it back on) just felt not well taken care of to be honest

My Experience - 5.0/5.0 -

Great service and GREATLY appreciated the consistent updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0