Gerber Collision & Glass - Cincinnati/Dalton St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

I believe the car was repaired to original condition. The car seems like it had been in a dust storm. They claimed to have cleaned the car but I’m finding dust.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Chris, Amy, and their team did an excellent job in repairing our vehicle.

Likely to Recommend - 3.5/5.0 -

Try requesting a replacement part for your vehicle instead of an after market part. Fit ,finish and material maybe a factor in your service satisfaction

Repair Quality - 4.0/5.0 -

The initial service that was provided was unacceptable but has been corrected to my satisfaction it would have received a better rating except it took 2 rentals to get it right.

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The bumper really looks nice, But the inside of the front light bulb has some residue inside of it, That didn't look too good after i washed my car. That was my only complaint...

Customer Service - 4.0/5.0 -

The bumper really looks nice, But the inside of the front light bulb has some residue inside of it, That didn't look too good after i washed my car. I noticed that it was inside of the light bulb.That was my only complaint...

My Experience - 5.0/5.0 -

They did great and made things as easy as possible

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I appreciated the repairs that this company did, however, I would not recommend this shop to a friend.

Repair Quality - 2.0/5.0 -

Before I left the lot, my car required being jumpstarted. The person I was working with told me that it was just because my car hadn't been driven in a while. This was not true, and 24 hours later, my car had to return to a different mechanic because the battery was completely dead and needed to be replaced, something that could have easily been caught by Gerber. Also, on my itemized reciept, I was charged for glass cleanup and vacuuming, and when I recieved my car I noticed that there was still a good bit of broken glass in the vehicle. Thirdly, I had spoken to the person at the front deak about a small repair on my tire, and noticed that the repair was never added onto the order and the tire never fixed. All times I was offered updates on my estimate or repair were because I had called the company, and they did not reach out to me until an hour before I was supposed to pick up my car, and this was to tell me there was a technical problem that they could not repair. I will say that the repairs that were completed were done well, and I am appreciative of how well they worked with my insurance to be able to complete my car repairs, but I do feel that a huge issue with my car, and likely the reason it was in the shop in the first place- the battery- was overlooked.

Customer Service - 3.5/5.0 -

I appreciated the person at the front desk as she was responsive when I called. However, I felt like if I wanted any information, I had to reach out first, no one called me to explain the repairs, give me my estimate, or answer any questions.

Returned Clean

My Experience - 5.0/5.0 -

Great overall service and communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Your team did an excellent job of repairing my car and also I didn’t wait long.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

The quality of the work was excellent. The fact that I dropped the car off on Monday morning and was then told that it would be done *nine days later*--come on now. I appreciate that it was finished by Thursday afternoon, but someone should have communicated the turnaround time when I set up the appointment.

My Experience - 5.0/5.0 -

Chris and the entire team there are great. They treated me fairly and communicated great and completed the work on time and the results look great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were communicative and were easy to work with

Customer Service - 5.0/5.0 -

No problems at all

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Have already recommended to someone.

Repair Quality - 5.0/5.0 -

Job was very well done. I was very pleased with the job completed. Everyone was very nice and helpful.

Customer Service - 5.0/5.0 -

Everyone was very helpful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great communication, workmanship, and efficiency

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0