Gerber Collision & Glass - Cincinnati/Dalton St.
In operation 85 years, 10 years at this location.
Gerber Collision & Glass - Cincinnati/Dalton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 4.5/5.0 -
Both people I dealt with at Gerber were pleasant and helpful. Even though the repair took longer than originally expected, I was informed and had the situation explained fully to me. The new receptionist was terrific and helpful. Thanks!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I felt that they care about their customers
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m satisfied with your recent repairs and I’m happy . Gerber collision is best repair 👍🏿
Likely to Recommend - 5.0/5.0 -
Either
Repair Quality - 5.0/5.0 -
I’m happy
Customer Service - 5.0/5.0 -
Very happy receiving
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They called me on a Friday 1 hour b before close and ask me if I could come pick up my car because it was ready. I was able to unable to do so. I told them, I could pick it up on Monday after work. And that I get off at noon. When I showed up on monday after work, my car still wasn't ready. It was another two hours. I had to sit and wait for them to do their final touches on the car. But my thing was, if it was ready on Friday, it should have been still ready on Monday. I get my car and my chargers are unflugged my cameras are unflugged And I have hand prints by the window
My Experience - 5.0/5.0 -
Chris, Amy, and their team did an excellent job in repairing our vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris and the crew did an excellent job on our car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
I believe the car was repaired to original condition. The car seems like it had been in a dust storm. They claimed to have cleaned the car but I’m finding dust.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Try requesting a replacement part for your vehicle instead of an after market part. Fit ,finish and material maybe a factor in your service satisfaction
Repair Quality - 4.0/5.0 -
The initial service that was provided was unacceptable but has been corrected to my satisfaction it would have received a better rating except it took 2 rentals to get it right.
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The bumper really looks nice, But the inside of the front light bulb has some residue inside of it, That didn't look too good after i washed my car. That was my only complaint...
Customer Service - 4.0/5.0 -
The bumper really looks nice, But the inside of the front light bulb has some residue inside of it, That didn't look too good after i washed my car. I noticed that it was inside of the light bulb.That was my only complaint...
My Experience - 5.0/5.0 -
They did great and made things as easy as possible
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I appreciated the repairs that this company did, however, I would not recommend this shop to a friend.
Repair Quality - 2.0/5.0 -
Before I left the lot, my car required being jumpstarted. The person I was working with told me that it was just because my car hadn't been driven in a while. This was not true, and 24 hours later, my car had to return to a different mechanic because the battery was completely dead and needed to be replaced, something that could have easily been caught by Gerber. Also, on my itemized reciept, I was charged for glass cleanup and vacuuming, and when I recieved my car I noticed that there was still a good bit of broken glass in the vehicle. Thirdly, I had spoken to the person at the front deak about a small repair on my tire, and noticed that the repair was never added onto the order and the tire never fixed. All times I was offered updates on my estimate or repair were because I had called the company, and they did not reach out to me until an hour before I was supposed to pick up my car, and this was to tell me there was a technical problem that they could not repair. I will say that the repairs that were completed were done well, and I am appreciative of how well they worked with my insurance to be able to complete my car repairs, but I do feel that a huge issue with my car, and likely the reason it was in the shop in the first place- the battery- was overlooked.
Customer Service - 3.5/5.0 -
I appreciated the person at the front desk as she was responsive when I called. However, I felt like if I wanted any information, I had to reach out first, no one called me to explain the repairs, give me my estimate, or answer any questions.
Returned Clean
My Experience - 5.0/5.0 -
Great overall service and communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your team did an excellent job of repairing my car and also I didn’t wait long.