Gerber Collision & Glass - Cincinnati/Dalton St.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Felt this company was tentative and responsive to my questions and concerns however wasn’t always able meet or deliver on some targeted completion dates, however this could be the nature of the beast in dealing with auto repairs

Customer Service - 4.0/5.0 -

See previous comments

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The rear fender has a gap that is wider than I anticipated

My Experience - 5.0/5.0 -

Amazing crew at Gerber in Dalton Ave. Kept me updated throughout the process of my car being repaired and my car looks brand new! Amie is fantastic!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Truck looks wonderful inside and out! Did a great job and kept me informed throughout. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional business who stayed in contact with status. Text messages were also provided with status

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Excellent work but one thing may be impossible to avoid but an appraiser could tell by a gap with the trunk panel that major repairs had been done.

Customer Service - 5.0/5.0 -

The communication in terms of progress updates was second to none. I would definitely recommend Gerber to anyone.

Returned Clean

Likely to Recommend - 4.0/5.0 -

I've already recommend to someone

Repair Quality - 4.0/5.0 -

I'm very pleased with the work Gerber did on my car

Customer Service - 4.0/5.0 -

Very pleasant every time I called. They kept me update with the progress

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Took some time but I appreciate you keeping in touch and letting me know what was going on

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Every repair was done 100% up to standard and in a timely fashion. The whole time my vehicle was being worked on I never once was in the dark. I received updates from the general manager often which left me with no questions. I now refuse to take any of my vehicles anywhere else. I am a costumer for life solely because of this experience.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

Only thing I had a problem with is that they did not raise my seat back up and did not put my cargo cover back on how it was when I dropped my car off

My Experience - 5.0/5.0 -

Great job thanks 😊

My Experience - 5.0/5.0 -

Thank you. Honda looks fantastic. Great job!

My Experience - 5.0/5.0 -

Work looks great, communication through out the entire repair was fantastic. People were very nice and professional. I appreciate everything they did. My car was show room clean inside and out when I picked it up. GREAT JOB!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

They know their stuff!

Repair Quality - 5.0/5.0 -

Very easy to work with and great communication. They co-ordinated well with our insurance company and the rental car company.

Customer Service - 5.0/5.0 -

We were kept informed all along the way

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

OUTSTANDING Service all around!!!!!!!! Very satisfied!!!!!!!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks better than I expected. I see no evidence of damage. Also. The hood fits better than i expected, with no gaps.

Customer Service - 5.0/5.0 -

I was kept informed about the repair progress and timely completion of the project.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0