Gerber Collision & Glass - Clarence

My Experience - 5.0/5.0 -

Everything went great. Very pleased

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very likely I would recommend this repair shop.

Repair Quality - 5.0/5.0 -

Totally satisfied with Everything.

Customer Service - 5.0/5.0 -

Completely satisfied with the customer service.

My Experience - 5.0/5.0 -

You quickly provided an estimate and worked well with our insurance company and you dropped my car off at my home for us. A neighbor took a photo of the car and it looks great. Everyone we dealt with was very professional and kind.

My Experience - 5.0/5.0 -

Car looks amazing it took a bit longer than I expected but some things you can’t control

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Staff was great and made this stressful experience easier. My suv looked beautiful again

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did it very quickly and did a great job

Customer Service - 5.0/5.0 -

Very kind and helpful

My Experience - 5.0/5.0 -

I was very pleased with the work, the timeliness and communication. The work was as promised by Ryan Palmer and Deanna has great communication skills. I was somewhat anxious having not used Gerber previously but those concerns were a non-issue. Many thanks for doing what you said you were going to do. Mike

My Experience - 5.0/5.0 -

Efficient, professional, and very easy to work with. Highly recommend.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would tell people who need help to get the job done

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They do a nice an effective job with my car repair

Returned Clean

My Experience - 5.0/5.0 -

Very professional. Very skilled.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Absolutely been ranting about u and the service.

Repair Quality - 5.0/5.0 -

Very friendly, kind, and concerned about the person. And the car looks beautiful

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It's only been a few days, but so far so good

Customer Service - 5.0/5.0 -

The staff was great

Returned Clean

My Experience - 0.0/5.0 -

I was mostly satisfied but there were a few minor issues. 1. The repair was allotted for three days but it took a week. More damage discovered so that is understandable. 2. The windshield resivoir was replaced and I was charged for a gallon of fluid but it was not refilled. I bought a gallon and refilled it. 3. I was surprised at pickup time by a “betterment” charge over and above my deductible amount. 4. All text messages including this one were addressed to Frances. She is my wife. None of these issues are a big deal but since you asked,

My Experience - 5.0/5.0 -

Looks good, repairs were done quickly. I just wished we would have known the exact price before putting it through insurance. It was almost a $2k difference. We would have just paid without going through insurance. we’ll see over time if paint holds up.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Actual fix came in about $2000 less, had I known I would have just paid out of pocket instead of going through insurance. Fix is good so far.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean