Gerber Collision & Glass - Clay

4.7 (1,577reviews)
96%
8775 Dell Center Dr,  Clay,  NY  13090
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In operation 81 years, 7 years at this location.

Gerber Collision & Glass - Clay offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,577)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, excellent communication, and timely repairs. Many highlighted the professionalism, friendliness, and helpfulness of the staff, with several noting that repairs were completed ahead of schedule. Daily text updates were frequently commended for keeping customers informed and reducing stress. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return, often with the added bonus of interior cleaning and detailing. A small number of customers noted areas for improvement, including occasional delays in completion dates, minor post-repair issues such as misaligned parts or paint imperfections, and isolated communication gaps - all noted directly from customer feedback.
AI-Generated from reviews written in the last 12 months
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"... informed throughout the entire repair process. The quality of the workmanship exceeded my expectations, and my vehicle looks as good as new. I truly appreciated ..." Read more
"... work done by Gerber and I will not go anywhere else! Their work has always been pristine and timely! The staff has always been friendly and courteous! ..." Read more
"This company did a perfect job on my collision repair. They were extremely timely with updates and completed ..." Read more
"They did a fantastic job, could not tell where the damage was done. The people at Gerber collision were very polite, ..." Read more
"Car was done 2 days earlier than expected, car was cleaner than I left it, and repair was invisible."
"My car looks and feels brand new. And the job was completed a week earlier than expected."
"... work with. They did a fabulous job on my car and got it back to me much quicker than I anticipated. Well done!" Read more
"The only thing I had an issue with was that they prolonged my scheduled finish date due to overbooking work load."
"My car looks better than the day I bought it! It was done much sooner than expected. Thanks so much!"
"Done fast and done right. Plus they cleaned up car inside and out."
"... control I never had to worry about what happen next they kept me well informed, and finished my vehicle when they said they would, again thank you Gerber ..." Read more
"Gerber did a great job and kept me informed consistently throughout the entire process."
"Every Tuesday and Thursday I was texted on the progress! It was great! Communication was above and beyond!"
"... interacted with were kind and understanding, and gave clear detailed explanations to all of my questions and concerns, which was really helpful because I ..." Read more
"... nice and the text updates were convenient. However, the delivery date kept slipping and the rep wasn't able to provide accurate information." Read more

My Experience

My car looks great and the trim around time was super fast. Great working with the Gerber crew.

My Experience

Gerber is FANTASTIC!! My car was absolutely pristine when completed! Everyone was extremely professional and helpful!

Likely to Recommend

Ive already been telling everyone who asks exactly who did the work!! Everyone is impressed!

Repair Quality

It looks fantastic, like nothing even happened!

Customer Service

Everything was great! The folks at Greber are so kind and it was finished a lot sooner than expected! It's been running smoothly and looks like nothing even happened! They went above and beyond to make sure that I wasn’t stressing over anything and that meant so much to me! I’ll be sure to give them a call if I ever need anything done in the future!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair was timely as well as communication for updates from the team.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with the results and the updates I received throughout the repair

Likely to Recommend

This was actually the second time I have used Gerber

Repair Quality

I am thrilled with the work that was done and the updates I received regarding the progress during the repair

Customer Service

Everyone was very nice

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very pleased and happy with my car being fixed! You guys did a phenomenal job! Thank you again! Austin McClaskey

Likely to Recommend

Repair Quality

Great communication throughout

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was absolutely fantastic. Would absolutely recommend to all of my friends and family. Went with my car in bad shape, and left with a great looking car from interior to exterior. 10/10 did not disappoint!!

My Experience

Work was done quickly and the results look perfect. I will take my repairs to Gerber any time i need body work.

My Experience

Good business

Likely to Recommend

Most likely

Repair Quality

I have only driven my van for one day; will need to drive more for more info

Customer Service

Very customer froendly

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

They're friendly and prompt

Customer Service

friendly and fast

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Although I hope to not have to use them for anyitng in the future, if needed they will be my go too and I will recomend them to everyone that may need help.

Repair Quality

My car looks almost good as new. THere were some details that need to be addressed but they pointed them out to me first and they will be addressing them over the next few weeks as part and personel come in.

Customer Service

Top notch customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Appears the paint ran while curing near the handles of the doors and then polished so much it changed finish. Schedule kept slipping as well so I was uncertain when I was really going to be able to pick up the vehicle.

Customer Service

Rep was nice and the text updates were convenient. However, the delivery date kept slipping and the rep wasn't able to provide accurate information.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks and runs great but I was a little disappointed that it seemed to take too long.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication! Good experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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